朝食付きプランを予約して事前にクレジットカードで支払っていたにも関わらず、チェックアウト時に朝食代を請求されました。 支払済みであることを説明しましたが「朝食はプランに含まれていない」「Hotels.comからは朝食代は支払われていない」と言われてしまいました。ホテル側の勘違いなのか、 Hotels.comのミスなのか分かりませんが、不愉快な思いをしました。

Very nice rooms

Top hotel in the business district, nice pool area, rooms are very comfortable and overall the place is well-maintained.

Camera pulita e colazione ricca

Wonderful service especially the staff at the restaurant. Emma NK served us daily and was extremely helpful, attentive, and kind. Wonderful stay and would highly recommend it.

Excellent property for staying in Kigali after long flights and before gorilla trekking.

The Kigali Serena was perfection!!! The staff and principles were friendly and went above and beyond to make my stay the best possible

Great gym, excellent pool, friendly staff

Clean room and polite staff

It is always a pleasure to stay at the Serena. Your staff is superb!

We hadden dit hotel geboekt om te kunnen profiteren van het zwembad. Het was jammer genoeg ijskoud. Doordat onze dochter te jong was mocht ze ook niet in in de jacuzzi. Personeel wel heel vriendelijk en ontbijt erg uitgebreid.

An oasis in the central CBD area of Kigali, with diverse menus and good service

Très bel hôtel, calme et bien équipé

Great place with a great location and good pool area. Good breakfast and the service is good allover

Yes

Property and room a little dated TV did not work Staff very friendly Very good breakfast

Excellent

Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious.

Nice large pool, great breakfast and attentive staff.

Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet.