check out time is too sever. need more flexibility and politeness.

閑静な環境にある清潔なホテルです。空港との送迎も有償で依頼できます。早朝の出発でしたが、美味しいサンドイッチを用意してくれました。離れに新築のホテルを増築しています。自然素材を活かしたよい設計です。次回はそちらを利用しようと思います。レストランが離れているのが難点。

All staff are so kind without exception.Food is excellent too.

深夜到着でも対応はしてもらえた． Kingsize bed room とQueens bed room は場所も離れており，サービスも含めて値段なりの違いはあった．

The staffs were very nice. I had a problem with the reservation and told about it to the staffs. They heard it patiently and did a quick improvement about it. I know no one will see the same problem. I stayed at the Guest House. The room is a little old, but kept clean and nice. (The closet was musty, so I kept my clothe in the suitcase.sorry. ) Hot shower was available any time. No TV, but free-wifi connection. The restaurant, shop and the art space are good place to enjoy Rwandan life & culture. The dishes of the restaurant tastes very nice. I recommend this place to the travelers interested in Rwanda to use as a door to its local life.

Staff was super helpful and responsive. Room was clean and spacious and had everything needed - ample towels and toiletries, nice hot water, tea and coffee station, filtered water, mosquito net and comfy bed. Turn down service left tasty cookies for bedtime snack. Breakfast at the restaurant was made to order and had plentiful offerings. In a very nice walkable location.

Was looking forward to staying here after reading great things about it. Very underwhelmed with the experience. The room was small and dated and needed general maintenance. We had made two separate bookings because we extended our stay before we had even arrived. We were not able to just stay in the room, we had to check out at 11 and move to another room at check in time. The WiFi was very spotty. The pool area was very small.

Lentoken

The food at the restaurant was amazing! We had a wonderful stay.

Close to the city centre. Hotel breakfast was great.

The staff is amazing. The food is great. Super accessible to downtown Kigali.

The staff, the restaurants and food, the proximity to city. The rooms are decorated traditional Rwandan which is lovely.

Gym facilities and clean rooms

Friendly staff, outstanding hot breakfast with variety included, clean and beautiful room, very nice pool.

Friendly & wonderful staff, clean and beautiful room, delicious hot & healthy breakfast included.

Room has everything you need. It is kept very clean. Nice pool. Restaurants close by, nice food good staff service but expensive. Small improvements. New hairdryer needed, cut out every minute of use, noisy fridge in room. The previous person turned it off so it was full of water. The bed was quite hard, but ok. We upgraded from a budget room, not much better.

Friendly staff, clean, beautiful, delicious breakfast included.

Rummet var litet med utsikt mot en mur. Fanns begränsat med plats att sitta ute. Restaurangen var bra och servicen genomgående vänlig.

This place came highly recommended and it seemed promising as a charming boutique hotel with great hospitality. However a lot left to be desired. First our room had leaks in the toilet and the shower drain was backed up causing our whole bathroom to flood into our room. Calling for service was difficult they came multiple times and repair guy walked into the bath with his rubber shoes and made our shower muddy. Then it took a while before other staff came to clean and mop the floor. Breakfast spread looked fantastic and so many food options but everything tasted bland and was a huge letdown. Staff were friendly but overall it felt impersonable, unprofessional, and lacking.

Great setting with greenery all around. Lots of security 24/7. Gym, bar lovely. Nothing close to walking to as of shopping though.