Overall, I do not recommend this hotel for your stay. Yes, ocean view is wonderful. That's all. Other points are not worth with its price. You should check other hotels, even if this hotel is cheaper than others. It is clean, but equipments are old enough. This hotel seems to be owned by Chinese, there are many items from China, including restaurant. Breakfast is toast with butter and jam, boiled egg, fruits, coffee/tea: too simple for the price. You should not order taxi from front: (one of )the driver seems to be a relative of receptionist, not a taxi driver. It costs 70 TOP, seems higher than usual taxi fee. The driver always use one's cellphone, sometimes without holding steering! When we arrived at the airport, the driver said nothing (such as "here we are" "thank you" "see you") and doesn't get out of the car to help luggages; just received money.

玄関から道を挟んですぐ海。ビュースポットです。

海を望むロケーションの良い便利なホテル　 連泊してもベッドメーキングがない

海沿いの景色がよく便利な場所にある

シービューならば景色は最高。水平線から上がる太陽が素晴らしいです

スタッフがフレンドリーで親切でした。海岸沿いで、中心地にも近く便利でした。海岸沿いの道路を、大音量で走る車が多く、その時は音が響きました。また部屋の中のセーフティボックスやドアのチェーンが壊れたままで、修繕されていませんでした。フロントに頼めば、貴重品を預かってくれるようでした。 ホテル1階の中華料理屋は日曜も開いていたので、助かりました。

お部屋の広さやお湯が出ることは評価できます。が、中華料理の匂いがすること、黴くさいこと、が困ったところです

This is an older hotel which I happened to love. It still is very comfortable and very close to the city so one can walk to town and see all the city sights. Opposite the sea. The manger and his wife, Maliu & Masela are absolutely fantastic in every way. If something is not right and they can fix it, they will. If you would like a tour of the island Maliu is your man. He did a private day tour for me and it was so enjoyable, at my pace and he was born here so knows the island inside and out. HIs wife runs the hotel beautifully and I love the what they call "continental breakfast included". It is a full meal and brought to your table daily with smiles. All staff are wonderful. I really loved my week at this hotel and would highly recommend it. The restaurant within the hotel has great food. They have a new building being built on the southern side of the hotel so I would ask for a room on the Western side for now as it is quieter. They also provided transport to/from the airport at a charge but that was stipulated and I was happy to pay.

Pretty good the staff was nice they help very well. Breakfast was good. Definitely will book it again. You get what you pay for it’s not a 5 star hotel. I was pretty much out all day. You need somewhere to lay your head and enjoy The views of Tonga.

Corridor was under repainting.

We love it here thank you so much the service!

3-star at best and that's being generous. The walls are not insulated from noise. Old outdated furnishing, pillow cases seemed clean, but stained, sheets torn in places, ceiling, walls and wood trim peeling in places, bathroom fan didn't work, towels felt like sandpaper, strong smell of disinfectant, TV was broken, they couldn't fix it and wouldn't replace it, just said "oh well," sketchy wifi, but nice staff-Nai is awesome, good AC and close to the ocean. You could do better with a different hotel, one that actually provides the services that it advertises.

The best hotel in Tonga to stay. Friendly customers services, rooms clean and comfortable and food delicious, fast service and price is right. This is my hotel of choices. Security officer boy he is so friendly. Thank you officer!!

I was disappointed with my stay at the Emerald hotel. The cost was fairly expensive compared with staying in NZ…but the room, service and breakfast were poor. The bathroom was not clean…towels were grubby…towels were not in the room when arriving after midnight nor was milk for a cup of tea. Floor in shower was dangerously slippery for elderly folks. Tv took 30 minutes to connect and get going…next night it did not go again as it was not explained a different tuning was needed. Communication on many such points was poor or non existent. The continental breakfast was poor…2 pieces of white toast lump of jam. 2 pieces of fruit. 2 boiled eggs….EVERY DAY…not good for competitive athletes…no cook to provide alternatives. Office lady was friendly and helped carry heavy bag upstairs.

The Emerald Hotel was a lovely place to stay. Those who worked there were so kind and friendly. We loved our stay. A special thanks to Nai on the reception.

The staff here are amazing and go above and beyond to help solve any issues, close to downtown and market, lots withing walking distance, on the waterfront

Friendly staff and very helpful

I booked a ground floor room but didnt get it, the fridg was on the floor and it was rust only one chair next to the table one curtain which didn't cover the window, Broken shower door and broken toilet roll holder

The mattress is not so fantastic (old and makes a lot of noise) and cleaning is not done routinely. They clean only on request. This is contrary to my experience in the hotels back home in Nigeria, where cleaning is routine.

My booking was for a garden view room & I was pleasantly surprised upon check in to find that I had been upgraded to the sea view room, what a lovely notion that was! Th