Everything was great in the hotel except for the prices of food and drinks that is completely abuse the visitors. For example, A two scone ice cream is $17. Latte $9. It feels like they really take advantage of the visitors by these inflated price all over the property.

The resort and food was amazing but what was even more amazing are the staff. What genuine service friendly staff. And not just one or two but all. I cant give enough rave reviews of everything. Beach is outstanding. There is nothing I would change

rooms are spotless and the staff

Everything was wonderful. The breakfast buffet was superb.

El trato de toda la gente excelente

Great kid friendly resort and accommodating staff!

The hotel is amazing, the decor

La habitación impecable pero el colchón fatal!! Te mueves tantito y se mueve todo

Excelente atención, pero los precios en el hotel son totalmente desproporcionados.

Todo estuvo impecable

Staff was super attentive and helpful, the food was very good and the room was clean everything was amazing

Spotless room, great service.

Bien

Entire property was spotless. Staff was very helpful. Beautiful weather

Está muy agradable la alberca

Instalaciones del hotel muy bien principalmente habitación . Precios alimentos excesivos . Servicio regular .

Jamás imaginé tanta belleza de hotel y de cuarto así como de ubicación

LA HABITACION ESTUVO MUY LIMPIA Y EL PERSONAL SUPER AMABLE, SOLO QUE PEDIMOS CAMBIO DE HABITACION YA QUE NO HABIA LINEA TELEFONICA.

Avoid at any cost. I would never be back here. Worst customer service I ever experienced. Also the restaurant food is very average but prices are super high.

This is a beautiful resort clearly aimed at high-end, luxury travelers who aren’t concerned about prices. Food and drinks are very expensive (e.g., ~$25 USD for a small quesadilla, ~$30 for dessert and a cappuccino) not including the tip of course. We got a great room rate, but extra costs added up quickly. The hotel shuttle was $200 USD when taxis or Uber were much cheaper and perfectly fine. Our concierge, Roger, said he didn’t have experience with the place we wanted to visit but still strongly pushed hotel transportation and discouraged taxis/Uber in a way that felt fear-based rather than informative. Our room in Punta Mita was extremely humid — the sheets felt damp and even the lamp had condensation. We were told it would be taken care of, but the room stayed humid the entire stay. On the positive side, the pool staff were excellent and very attentive, and Codex is a must-visit restaurant even if you’re not staying at the hotel. Overall: a gorgeous property, but truly designed for the very wealthy. Even with a good room rate, it may not feel like good value once you’re there.