Verified traveler
出張
2.0
/10
208週間前にレビューしました
Hotels.com verified review
事前に来るはずのチェックインの方法のメールが来ず、本アパートメントの連絡先に電話してもつながりませんでした。ホテルズドットコム (日本)に連絡しても営業時間外で途方に暮れていました。すると、偶然アパートメントを工事していた人が関係者に連絡をとってくれて、やっと部屋に入れると思いきや、今度はオートロックの鍵が壊れていて中に入れませんでした。その後、アパートメントの管理人を待ってようやく部屋に入れました。しかしさらに悪いことに、鍵はすぐには治らず、結局鍵の修理は翌日の夕方に完了。このため、1泊目の次の日は予定を全部キャンセルして、鍵の修理を待っていた状態でした。せめて1泊くらい返金してとお願いしたのですが、当然連絡は来ません。要注意のアパートメントです。二度と泊まりません。
I did not receive an email with check-in instructions that should have come in advance. Thus, I was calling the apartment contact number, but it did not connect. I contacted Hotels.com (Japan), but they were out of business hours, and I was at a loss. Then, by chance, someone who was repairing the apartment contacted the person concerned, and I thought I could finally get into the apartment, but this time I could not get in because the auto-lock was broken. I then had to wait for the apartment manager to finally let me in. However, to make matters worse, the lock was not fixed immediately, and the lock repair was eventually completed the following evening. This meant that I had to cancel all my plans for the next day after the first night and was waiting for the key to be repaired. I asked for a refund at least one night, but of course I never heard from them. This is an apartment that needs attention. I will not stay there again.
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