レセプションエリアは改装されてたのかすごく綺麗で新しい感じがしたが、部屋は古くて全体的に掃除が行き届いておらず不愉快だった。 部屋の空調管理か原因は分からなかったが、到着した時こら床全体が湿っぽく、タオルを敷かないと歩けず、すごく不快で部屋を交換してもらった。 その際のレセプションの対応や、部屋に来てくれたスタッフの迅速な対応にまだ救われ、次の部屋がとてもマシだったので何とか寝ることができた。 朝食も美味しく、無料アクテビティもあってホテルのサービス自体にはすごく満足した。 それを遥かに上回るホテルの古さと汚さにがっかりだった。

The staff were amazing. I was travelling with 3 kids. After getting mucked around from my previous hotel, Ashleigh on reception was amazing! The next day she moved our room to accomodate us more. I cant speak highly enough of the staff, everyone i came in contact with were awesome! I will be back. Many thanks!!

Awesome activities for the kids. Room was not as clean as it could have been.

the venue was in a beautiful site however the room was quite run down, with very noisy air-conditioning and a fridge that rattled all night.

Great spot. Been here a few times now and will return again when on Sunshine Coast. Room was very good as always.

Tired property. In room ammenities lacking.

Only good think was reception staff and cafe food and staff

We booked 3 rooms over a year ago & requested to be near each other. On arrival rooms had not been allocated & we could not be near each other. The bathroom in renovated room smelt of sewer. Buildings are very tired, needs an upgrade. Suite very dated. Not a kitchen, just a microwave. Rooms not worth asking price. Could definitely be more of an atmosphere. Staff are friendly. Food expensive.

Resort is outdated. Needs a revamp. Our garden suite where we stayed only half the lights were working, most of the powerpoint's were broken, and alot of the timber posts outside were rotting away. One of the posts under a balcony next to us was that rotten it wasn't touching the ground anymore.

We had to change from a better room and downgraded ourselves to a smaller room as the previous was in a horrible condition. Hotel staff was happy to change us but did not refund for any downgrade. Can i please request for a refund of the downgrad

The food available here is so far bad it’s indescribable. The hotel is fine, pool and location perfect, the bar is fun but the restaurant food is crap. A colleague had the pizza, it was seemingly made with packet ham, my burger and chips…well I couldn’t eat them and i eat almost everything. $30 burger that was so bad it was unetible. The breakfast was good

Peaceful setting with trees and lake, Food menu disappointing

Great stay and everything was neat and tidy Beach cleaned every day Staff were professional and helpful.

My stay at Twin waters NovatelThe room very old and very dated at least 30 years television very old no Internet Netflix or anything now in our movies. No nothing just your normal TV stations carpet tiles I reckon 30 years old maintenance of the overall estate holes in ceilings in the hallway and stairways from water damage plants growing out of gutters on roof which more than likely caused this damage and rusty gutters with massive holes facias falling off the side of the veranda’s restaurant. That’s another story fishfingers weren’t the best as fish of the day dining menu very poor had to travel to Maroochydore for dinner each night after the first nights disgusting dinner poor pub food not restaurant quality out of five star I would rate two star said to see what was once a five star now only two after paying nearly $1000 for three nights mid week not money well spent could do a lot better elsewhere

Food choices were very limited and brought out mains just after entrees which hadnt finished. What food we had was good

Everyone and everything excellent

Would not stay here again. It is more of a family place and tthere were tonnes of kids given the holiday season. The property is very tired and given the nightly cost, did not feel it was warranted. Restaurant menu was average at best.

Great staff location away from things but plenty to do at the hotel menu needs improvements

Great location, fabulous gym & pool, and easy access to a beautiful beach. The grounds were lovely. The rooms & bathrooms however do need a facelift in the non executive section. Bonuses were seeing the sunrise from your room and wild kangaroos grazing at dawn and sunset.

Clean room but old and worn out facilities in the room. Food was OK and park area around the facilities was lovely