レセプションエリアは改装されてたのかすごく綺麗で新しい感じがしたが、部屋は古くて全体的に掃除が行き届いておらず不愉快だった。 部屋の空調管理か原因は分からなかったが、到着した時こら床全体が湿っぽく、タオルを敷かないと歩けず、すごく不快で部屋を交換してもらった。 その際のレセプションの対応や、部屋に来てくれたスタッフの迅速な対応にまだ救われ、次の部屋がとてもマシだったので何とか寝ることができた。 朝食も美味しく、無料アクテビティもあってホテルのサービス自体にはすごく満足した。 それを遥かに上回るホテルの古さと汚さにがっかりだった。

Great set up in the room with seperate storage / suitcase area

Staff were fantastic but the state of the room was very poor - especially for what it cost! We had an unclean floor, including a dead spider, the walls had something dripped down on it and even when showed to the evening staff was never cleaned off. We had a trail of ants marching in along the floors and walls which we had bug sprayed…..plus we saw paint peeling from along wall on entry and all over the bathroom ceiling. I feel the whole site is showing its age….would be ok if you were expecting a campsite or hostel!

Staff and amenities

I was upgraded to none of the bungalow’s and it was amazing and I’m very appreciative of that offer thank you kindly

Sisäänkirjautumisen yhteydessä tuli todella niukasti tietoa. Huone siisti joskin parhaat päivänsä nähnyt. Sängyn patjat loppuun käytetty. Koko suurella alueella ainoastaan yksi tupakointipaikka, sekin ilman katosta ja törkyisessä kunnossa. Ravintola toimi moitteettomasti. Aamupala hyvä ja runsas. Tilatessa ruoka tuli nopeasti ja se oli hyvää.

Love this place

The facilities and programmes for kids

Staff are so friendly and keen to help. We had an issue with our room and it was sorted immediately and then someone called the next day

The amenities were excellent and the staff were very good. The food was great and the portions we large ( my pizza and tiramisu would have served two easily). However I did find the room a little shabby and in need of some updates. There was no hot water in the shower but it worked in the sink which I couldn't understand. Also the hairdryer didn't work but I didn't find that out until my last morning. The location was lovely and I had a nice garden view room but I definitely feel they need to do some upgrades to bring the rooms up to a better standard because if you go by the lobby you expect a little more bang for your buck!

Staff were lovely. However the rooms and overall resort looked and felt tired.

Beautiful resort. Would have loved a longer stay.

Nice check in and got the king bed we wanted

Clean and comfy room; staff very welcoming and courteous; garden and BBQ area to be cleaned/fixed up.

Wonderful facilities and staff.

Clean room.. friendly staff and Yummy brekky Great location, kids loved the boat’s & activities. Would happily stay again

Staff super kind. Loved the breakfast! Really nice place, would love to come back soon!

Amazing amenities and great staff

Helpful staff

It’s such an amazing property with great facilities and wonderful staff.