ノボテル サンシャインコースト リゾート

レセプションエリアは改装されてたのかすごく綺麗で新しい感じがしたが、部屋は古くて全体的に掃除が行き届いておらず不愉快だった。 部屋の空調管理か原因は分からなかったが、到着した時こら床全体が湿っぽく、タオルを敷かないと歩けず、すごく不快で部屋を交換してもらった。 その際のレセプションの対応や、部屋に来てくれたスタッフの迅速な対応にまだ救われ、次の部屋がとてもマシだったので何とか寝ることができた。 朝食も美味しく、無料アクテビティもあってホテルのサービス自体にはすごく満足した。 それを遥かに上回るホテルの古さと汚さにがっかりだった。

It was a good one night family getaway. The kids activities had the children engaged and entertained. Breakfast offered a very good variety. The staff were very polite, professional and helpful.

Staff at front Desk where great The young woman that signed my wife and i in was great she could not help us more she was just fantastic we will defiently be back and be letting people about it.

The property was nice and looked like the pictures, but we were so disappointed that the pool which was a huge feature and a large part of our decision to stay there was so cold it was unusable. It said it was heated, but it was empty on both days and the spa part was also cold. We stayed at another property and the pool was a very usable temperature. This meant instead of lounging by the pool as planned we were catching ubers to do other activities.

The property is aging and requires a significant facelift. External timbers are rotting and are an eyesore. Painting is required in many places.

Great place to stay as a family. My 4 year old loved the games room and the pool. Also seeing the kangaroos everywhere was a highlight!

I was travelling with my elderly mum who isn't very steady on her feet. On the path to our room (370), we had to cross a short footbridge that had broken boards on it and was very unsteady. It had 4 warning bollards on the completely broken boards and holes but the whole bridge should have been blocked with a detour sign to tell us an alternate route - but we didn't know that there was another way to our room so we crossed it very carefully each time. It was really dangerous. I did do some exploration and found an alternate route, but we should have been told that by reception when we booked in - and the whole path should have been blocked. It's an accident waiting to happen.

Great for families with activities, pool

It was an easy stsy

Very well run

Pool and beach facilities were great- sailing and kayaking lots of fun. The room was small but clean. The outdoor corridors to the accomodation looked tired and need a refresh. Bathrooms need a refit.

The staff were amazing. I was travelling with 3 kids. After getting mucked around from my previous hotel, Ashleigh on reception was amazing! The next day she moved our room to accomodate us more. I cant speak highly enough of the staff, everyone i came in contact with were awesome! I will be back. Many thanks!!

Awesome activities for the kids. Room was not as clean as it could have been.

the venue was in a beautiful site however the room was quite run down, with very noisy air-conditioning and a fridge that rattled all night.

Great spot. Been here a few times now and will return again when on Sunshine Coast. Room was very good as always.

Tired property. In room ammenities lacking.

Only good think was reception staff and cafe food and staff

We booked 3 rooms over a year ago & requested to be near each other. On arrival rooms had not been allocated & we could not be near each other. The bathroom in renovated room smelt of sewer. Buildings are very tired, needs an upgrade. Suite very dated. Not a kitchen, just a microwave. Rooms not worth asking price. Could definitely be more of an atmosphere. Staff are friendly. Food expensive.

Resort is outdated. Needs a revamp. Our garden suite where we stayed only half the lights were working, most of the powerpoint's were broken, and alot of the timber posts outside were rotting away. One of the posts under a balcony next to us was that rotten it wasn't touching the ground anymore.

We had to change from a better room and downgraded ourselves to a smaller room as the previous was in a horrible condition. Hotel staff was happy to change us but did not refund for any downgrade. Can i please request for a refund of the downgrad