The villa was surprisingly underwhelming. 1. The idea of having sand as a pathway to the rooms is quite ridiculous, as sands went into the room. Everywhere! Even after house keeping, there was still sand on the bed and on the tiles. 2. Cleanliness is questionable, as my friends saw 4 worms inside their bathroom; Further the jacuzzi is disgusting as dirt comes out every time it is turned on. Also, the towels provided within our rooms are just. Change them! 3. The service is below par, even keeping in mind the 4-star establishment-there was no assistance whatsoever with our bags when checking out. 4. People go to Bali usually with the expectation of relaxation and serenity, however the villa was having a construction that is extremely loud reverberating inside our room-in the morning! 5. The room itself is poorly maintained, it feels worn down; The stairway (inside the room) is wobbly. Overall, a shameful experience.