We had a wonderful stay at the Kiwi with our little family. The one bedroom suite was cozy but perfectly supplied with all the amenities we needed, and located right next to the pool, which our kids loved. The staff were the most helpful that we’ve had even at larger resorts we’ve been to. They tidied the room daily, provided clean pool towels daily, and assisted quickly when we had problems with the fridge. The location was also great- still walkable to the main strip and beach but quiet enough for kids. We would highly recommend this cute and refreshed hotel for a grand bend visit.

Room was clean, air conditioning worked well. Great communication and easy to access room.

Originally we had booked the Colonial Hotel but hotels.com said they were overbooked and the Kiwi Motel was one of the options offered as a comparable. The staff we interacted with (I believe Tanya) was incredible. She was great with guests and was very busy always running around meeting the guests needs. We appreciated her so much. We had doubts about cleanliness of the room when we arrived however she took care of it and exceeded expectations. The pool was broken, during half our stay due to a pump issue. Understandably, these minor things happen, but nothing was offered for this inconvenience. We very much enjoyed having a fire in the evening. This motel has potential! That would include some of the following changes we suggest for this price point and guest expectations. Comparable hotels at this pp include complimentary shampoo, conditioner and body wash, the motel website said included but were not. ROBES! if there is a pool and/or hot tub on site. More hooks in the rooms would also be helpful to guests. Since there are bright lights outside the windows 24/7 a simple blackout curtain would also be a detail expected at this price point. A bug light would also deter pests from entering guest rooms due to the these bright lights. Another positive is it’s a close walk to the main road, beach and restaurants. And again the staff were amazing! We don’t believe this was a comparable to the Colonial Hotel. Great stay, but underwhelmed…

Great location - a short walk to shops and the beach. The motel is very cute and has a pool, a longe area, a bar, fire pits and and an outdoor volleyball court. It is a perfect place to relax or use as a home base to visit all the area has to offer.

The motel was as presented. The room was clean and modern. Staff was always happy to help. Unfortunately the pool and hot tub were out of order, but the fire pit was nice to sit around at night.

2nd time staying here for a girls trip and will continue to go back! Love the location, the rooms, the staff, the food and the pool! Absolute hidden gem! LOVE this place!

The vibe is good, walking distance to the beach is the best part. However, our room was not clean. Our sheets had blood on them and we didn’t notice until the next morning. Our TV was not working either, it would turn on but it would freeze at the welcome page. I paid $600 for this place it’s definitely not worth that much.

Tv didn’t work or wifi

Mold all throughout the shower. Run by a bunch of teenagers who are never at the front desk. Extremely damp towels folded in our rooms and when asked for dry ones they replied the dryer is broken. A staff member entered our room without knocking while we were in bed saying they were here to fix our safe that we never asked to fix. We left a night early because we felt extremely unsafe. Would absolutely not recommend for families. Photos must have been taken years ago. False advertisement.

Loved it

The staff was nice and the property itself had nothing wrong with it. We didn’t get a chance to check out the amenities so nothing to note. I will say though that the room was absolutely disgusting. The floors were incredibly dirty and sandy. The bed/pillows smelled really musty and sweaty. We requested new pillows but unfortunately staff let us know that they could only provide new pillow cases. We took them, but that didn’t help the smell and ended up having to use our sweaters over the pillows to cover the smell. The bathroom was the only thing that was clean, which was a huge relief. To top everything off, there was definitely a spider infestation in the room. I think my poor boyfriend killed about 20 spiders during our 2 night stay. Of course, bugs will always get in, but this was beyond ridiculous and there were about 6 spiders and webs when we checked in, proving that the staff didn’t care to clean them up. Lastly, the air conditioning is directly pointing towards the bed and there is no setting to change the direction of the air flow. As such, we were often left really uncomfortable with constant air blowing on us overnight. There’s not much else you can do about that since the AC is mounted, but overall the worst stay in the area and EXTREMELY overpriced for the quality and state of the room. We only chose this place bc it was a last minute booking, but I would strongly avoid and try staying somewhere else.

Only thing I did not like was that we could not light are own fire in the pit. It was a chilly night and staff was gone by 8:30pm. So could not enjoy that amenity. It should be available and either option of roasting marshmallows

Our stay was very good. The staff were very accommodating and pleasant . Location was awesome just off the main strip. Was so pleased they served snack food in an air-conditioned restaurant right on the premises. Pool was a nice additive. Found the room very clean and beds comfy . Would return again when in Grand Bend.

Very simple process! The unit was very clean and was easy to check in

I enjoyed the pool and the music outside, but the rooms were too small and the beds weren’t that comfortable.

Overall a great stay. Rooms could’ve been way cleaner, looked like all they did was make the bed…fries on the floors, dirt and dust and spider webs all over surfaces. There was also tooth paste splatter in the sink. Good that we weren’t in the room much. Pool and hot tub were very nice. Lots to do on the property. It’s also a 10 minute walk to the strip and beach, and a couple min walk to LCBO and the grocery store. Nice place to visit

Not well maintained and rarely staffed front desk who wouldn't allow early check in then changed my room after closing and didnt tell me. Bed was good and nice there was free parking Towels were worn out

Absolutely immaculate I am such great style, care, and hospitality

Clean room Helpful staff

Rooms are minimal and clean, no special amenities. The office hours are not helpful as they are often closed or not nearby if you need anything.