客室は清潔に保たれていましたが、停電が頻繁におきます（一晩に7〜8回）。ホテルの問題ではないし、すぐに復旧するのですが…。3泊しましたが、支障なく英語でコミュニケーションが取れるスタッフは2名のみ。街中の渋滞が酷く配車アプリがほぼ機能しない際にタクシーを呼んでほしくてお願いしたのですが、通りで自分で拾ったほうが早いと促される等、同クラスレベルのホテルと同じサービスは求められません。バラナシでの宿泊において最優先は「清潔」だったので、このホテルを選択したことは後悔していませんが、そこまで清潔感を気にされない場合はオススメしません。

スタッフの皆さんは親切で丁寧でした。 部屋の掃除もできていました。

Ok for Varanasi site seeing

Clean comfortable room

Hotel bathroom couldve been cleaner. Sink faucet is too far from basin. Needs to be improved. Food and restaurant were good.

Staff were very helpful. Food spread was good too.

Staff and Food stood out. Room quality needs more work.

very nice hotel

Prompt service, helpful staff, needs met. Dinner time one of the staff Vishal provided excellent service . He is very helpful

There is no direct car access to this hotel due to construction outside. Be ready to walk a considerable distance among dirt dust and unsafe surroundinds. Unbelievable.

Bath towels are not clean they are smelling and dirty

Service was definitely 5 star. All staff were attentive and amazing. That made up for the conditions of the hotel that definitely could be improved.

Could hear next room no insulation. Towels are filthy

It was very terrible experience , the services & hospitality were below par. Undue hassle for customers

Excellent

I stayed because of the brand. The chef is bad, food is definetely not upto the standard. The staff is so untrained. The service people would forget to keep towels and milk etc in the room.

Excellent service good ambience Sumptuos breakfast Rooms are well maintained service is friendly Highly recommended stay at varanasi Ola are available But for viswanath mandir auto is preferable

This hotel is overrated. Though modern and counting on great staff, and the food being pretty good, it is in a rather ugly and run down part of the city and the pool area is not great, it needs some TLC. There was about 8 square metres in the area next to the pool missing stone slabs, which had become a shallow pool - a hazard, with no signalling to warn of this. I actually saw a hotel staff emptying with a glass. Bizarre. Also, the pool didn't have a life guard, which I feel is necessary for safety. The rooms also smelt of damp/mold. I realise that humidity is high, but hotels of this category should invest in dehumidifiers, and not just air conditioning.

No hotter for a shower The breakfast food quality was subpar. Hotel is fairly new. Not good value for miney

Great stay overall Very helpful staff