客室は清潔に保たれていましたが、停電が頻繁におきます（一晩に7〜8回）。ホテルの問題ではないし、すぐに復旧するのですが…。3泊しましたが、支障なく英語でコミュニケーションが取れるスタッフは2名のみ。街中の渋滞が酷く配車アプリがほぼ機能しない際にタクシーを呼んでほしくてお願いしたのですが、通りで自分で拾ったほうが早いと促される等、同クラスレベルのホテルと同じサービスは求められません。バラナシでの宿泊において最優先は「清潔」だったので、このホテルを選択したことは後悔していませんが、そこまで清潔感を気にされない場合はオススメしません。

スタッフの皆さんは親切で丁寧でした。 部屋の掃除もできていました。

Ok for Varanasi site seeing

Good location and very helpful staff. Restaurant had good spread of food for breakfast and dinner over 2 days.

Dirty bed linen. May not have been changed from previous guest stay.

Rooms were spot clean and service was amazing

There was a very strong smell in the corridors of the hotel. The floor carpets were stained. Towels were not cleaned. The restaurant food was barely warm and too oily

Clean comfortable room

Hotel bathroom couldve been cleaner. Sink faucet is too far from basin. Needs to be improved. Food and restaurant were good.

Staff were very helpful. Food spread was good too.

Staff and Food stood out. Room quality needs more work.

very nice hotel

Prompt service, helpful staff, needs met. Dinner time one of the staff Vishal provided excellent service . He is very helpful

There is no direct car access to this hotel due to construction outside. Be ready to walk a considerable distance among dirt dust and unsafe surroundinds. Unbelievable.

Bath towels are not clean they are smelling and dirty

Service was definitely 5 star. All staff were attentive and amazing. That made up for the conditions of the hotel that definitely could be improved.

Could hear next room no insulation. Towels are filthy

It was very terrible experience , the services & hospitality were below par. Undue hassle for customers

Excellent

I stayed because of the brand. The chef is bad, food is definetely not upto the standard. The staff is so untrained. The service people would forget to keep towels and milk etc in the room.