No clean towells or water on the second night

Staff lovely, ro

Had stayed here previously when it had other owners and we were looking forward to returning. Walked in to find that the bar and bistro had closed and unlikely to reopen again. Rooms are old and poorly maintained. Air conditioner leaked so they put the bin under it but I refused to be subjected to constant dripping. They moved us to a different room which was larger but just as poorly maintained if not even worse. This spa did not work at all even after we found a plug that didn’t properly fit. Door locks on one of the screens had no latch at all so couldn’t be left open when unattended. Keys failed to work one day because they obviously deactivated them even though our check out was the next day. Door lock fell apart and would not work at all but fortunately we were checking out that day so we just left early. Would say that it was a comedy of errors but I was not amused by any of them. Definitely won’t return again and can’t recommend it to anyone anytime.

Great location and room

Overpriced. Still trying to remove the paint from my hands from the wet paint on the handrail to the upstairs rooms! Uncomfortable beds, Overall lack of cleanliness.

Spotless rooms - beautiful view - cleaning staff are excellent. Fantastic stay - will stay again

Too many stairs, no lift. Cleaners came to our room twice before 10am. Did not appreciate that.

Place is old and tired, bed is too soft and basic tea facilities. I expected it to be better for the price.

We had a wonderful stay, nice and modern rooms in a great location and the free drinks at check-in were a nice touch.

Room was spotless staff pleasant

Hat alles… ist in die Jahre gekommen. Gibt kein Frühstücksangebot jedoch an der Promenade

The view from the balcony ia great. Room is clean. Staff is very helpful. Mattress is firm which I like. I also enjoyed the walking along the waterfront and shopping areas.

Great location and view. Lots of stairs to the room which was tricky with a baby

Hygiene and cleanliness are big concerns . Carpet stinks . This property should not pass Australian Health and Hygienic Standards.

Very clean room, friendly & polite staff, comfortable beds and convenient kocation.

Great location. Very clean and lovely staff.

Great spot.. beautiful view and the outdoor spa on balcony. Great office staff and room was clean and tidy. Thankyou

Way too many stairs. Got a crappy room not looking over the bay sadly

The lady on reception told me there was an undercover carpark I could use but when I went down there, there were no spots available and to get out and back to the front I had to drive 10 minutes in a big circle because there are many streets nearby that you can’t turn a certain way so ended up being a huge waste of my time. Also the hotel charged the card I had booked with for security without telling me and because of how they set this up, I wasn’t able to use my Expedia coupon. The shower was terrible too.

Shower was so small unable to wash my feet. Need a lift as we were on the top floor. Staff were very helpful thank you to the two ladies, cleaners that took our cases down to our car