バスタブの排水が悪く、時間がかかった、排水パイプが詰まってるのでは　フロントには伝えた

部屋は綺麗で、バスタブもあり、接客も良いです。ただ、暖房は風呂場にしかなく、すごく寒いです。今の時期で寒いので、冬は寒くて過ごせないと思います。 夜に火災報知器が鳴り響き、かなり長い間なっていて、避難した方々は氷点下3℃の中、立ち尽くしていました。私は居室にいましたが、なんの説明もありませんでした。

スタッフ皆さんの対応が素晴らしかった。 清潔で部屋も広い。 ただ、ゴルナーグラード鉄道が工事していて、少しうるさかった。 でも、素晴らしいホテルでした。

スタッフがみんな優しくて、部屋も清潔。広さもありゆったり過ごせました。駅から近いのもとても便利。 また機会があれば再訪したいホテルです。

フロントスタッフさんがとても笑顔で好印象でした！

Great

Great location, good breakfast and helpful staff.

Best stay of my visit to Switzerland

Clean renovated room Staff is amazing Breakfast is delicious Location is awesome

After a fantastic, long and relaxing journey on the Glacia Express from Chur to Zermatt, we arrived at Hotel Sarazena around 9pm. Diana had left us a nice note, apologising for not being present, but enclosed the keys to our room, and that we would deal with check-in in the morning. We entered the lift, went to the 4th floor, opened the door and were completely blown away, there it was, curtains open with a full view of the Matterhorn out the window. Straight out onto the balcony, and sat just staring. It was wonderful, could not be more happy. Slept very comfortably, woke up, went for breakfast and were greeted by the wonderful Diane. So helpful, so nice, such a lovely person. We stayed 3 nights and truly did not want to leave, felt very sad when we had to catch the train home. Cannot recomend Hotel Sarazena high enough. Had a wonderful stay. All the staff were so nice.

Clean room. Amazing staff. Great location

Perfect location right near the train station. The hotel is very clean and my room was nicely furnished. The price was reasonable for Zermatt and what stood out was the service. The lady at the front desk was very helpful and friendly. I used the private steam room/sauna one day and it was wonderful after skiing. I'd gladly stay again.

We had booked 2 rooms in this hotel. The hotel was clean, cute and close to the train station. The hotel staff were exceptionally polite, courteous and helpful. The breakfast was decent too. I would love to book this hotel again if and when we visit Zermatt again.

Excellent location and I would definitely return next year.

Perfect

Fantastic place to stay! Nice clean rooms, friendly staff, good breakfast, and close to the train (without the noise).

Hotel maravilhoso. Central, equipe sensacional. Cadê da manhã muito bom, quarto confortável. Excelente escolha. Obrigado ao Jack e a linda Geraldine

Anbefaler Hotel Sarazena! Bra beliggenhet, hyggelig betjening, god frokost!

Clean room, amazing staff, breakfast buffet was excellent, very short walk from the train station, which is ideal since taxi fares are super expensive in Zermatt. Updated facilities, highly recommend. Great value!

Das Zimmer war sehr sauber und geräumig. Das Personal war sehr freundlich und zuvorkommend. Wir kommen gerne wieder!