Apartment in 퀸즈

First of all, the shuttle bus from the airport (which the hotel promoted will coming every 15mins), came after 45mins wait in the cold. Then, when I checked in, they couldn't find the my booking. Even though I showed them the booking number I did from the third party, It took them 2,5hours to finally found the booking. It wasn't a pleasant experience after 31 hours long flight, plus the time it took to clear from American Immigration at JKF airport. The bright side was, the room is fully renovated, clean and bright, new bathroom, new bed and it was decent size. Can't complaint for the room. Although, when I checked out, I was waiting for the shuttle bus to JFK, the receptionist said, I just missed it and the next one will be about 1/2 hour. So I waited, and I asked the security at the door to let me know when the shuttle is coming. He said, don't worry, you'll see it. I was on the phone and didn't pay attention, and when I realised, the shuttle has left and left be behind. I was angry and frustrated at the same time. Wasting my time for almost 1 hour, and I ended up taking uber to the airport. So ignorance of the receptionist. Few days after that, I checked my bank account, and found out that I have been charged 4x, 4 days in the row for the room fees. I was like, hang on the minute, I paid for the room through Traveloka. Why did they charged me again? So I call the hotel, and asked for the invoice, so I can dispute it with Traveloka, she said, the hotel cannot issue the invoice as the invoice is issued to the third party (Traveloka), but she said, it looked like a pending transaction and it will be back into my bank account. When I wrote this review, it is May 7th, 2023. I stayed there from 25th April and checked out on 28th April, and the money only been cleared for 2 transaction out of 4 transaction. So in summary, very bad experience.

조용하고 편안한 좋은 숙박 시설입니다. 빠르고 원활하게 체크인 및 체크아웃합니다. JFK 공항과 가깝고, 무료 셔틀이 있어서 공항까지 데려다줍니다. 나중에 꼭 다시 올게요. 감사합니다.

Good hotel and nice I like it.

Nice location. Near subway. Many food stalls and Asian markets.

위치는 좋지만 추천하지는 않습니다. 화장실에서 냄새가 심하고 가구가 너무 낡았습니다.

The hotel is fine for the price. However, the place is kind of dangerous at night in Queens, like really scary. Not good for travel alone. The room is cold and the floor is ceramic. I can't take a shower there.

직원들은 매우 친절하고 배려심이 많았습니다.

좋고 전략적인 위치, 깨끗한 객실이지만 짐을 맡길 때 아무도 도와주지 않았습니다. 공항 근처에 있는 호텔이 짐을 든 여행객이 많다는 점을 고려하면, 로비에서 객실까지 짐을 맡아줄 컨시어지/벨맨 직원이 있는 것이 더 나을 것입니다.