얼루어 호텔 & 아파트먼트

Excellent location in a modern, clean and bright property.

Clean room, staff were great.

Awesome stay! Condo like room. Huge with 2 big bedrooms, large comfortable and modern living room, dining room and kitchen. Everything you need. Comfy bedding and beds. Grocery stores a short drive away so you can cook in the room. Our family of 5 were very comfortable! Would highly recommend.

Nice room and suites our overnight stay. Cafe on the ground level which was a bonus for breakfast

Very small room

Staff really helped us out when my wife had to stay an extra day to assist with ill family. Can’t fault the service or the room quality.

great place

Clean rooms

Staff were very courteous. Apartment was very spacious, clean and well appointed.Kitchen well appointed with lots of facilities, only thing that would have made it better would have been to leave some cooking oil and salt and pepper.

Room was dirty, staff wasn't helpful, i could not stay there, i had to found somewhere else to stay, the staff said i would get a refund and still haven't got the refund

For what I paid, I was quite happy. My room was clean and tidy. No issues. The hardest thing was accessing reception as you could not get in without a key as reception is located inside the building. I had to call and stand out the front for 5 to 7 minutes waiting to be let in. The small café inside very basic but breakfast was good good coffee.

Room Good Clean, Mark at front desk called me to say front desk closes at 4pm, as I was arriving at 5pm he stayed back to give me my key 🙂

Yes

Was given a twin room when we booked a king room. Gym was open ridiculous hours of 9am-5pm which was useless for us apart from one occasion Says laundry facilities on site but apparently not for one bed apartments which we weren’t told and was falsely advertised Had to request towels every day, why don’t you just replace them, everyone needs to wash daily? Pool closes one day for ‘maintenance’ Stay elsewhere so you get what you pay for

Room was tidy, I had after hours check in and everything was as explained which made it super easy. The only downside was the room had no balcony but when booking all images appeared to show rooms with one so that was a little disappointing.

Great city and great staff!

Clean room very quite

Spacious and perfect for a family of four. Nicely decorated and lots of light. Big balcony with plenty of space for dining. Kitchen has hot plates, if you are bringing your own groceries. View from 502b was nice, probably awesome if it wasn’t raining cats and dogs. Massive TV and good internet speed.

The staff were wonderful and very accommodating throughout our stay, which we truly appreciated. However, considering the price we paid for the room, the overall condition was quite underwhelming.There were several maintenance and safety concerns that impacted our experience. The living room walls had visible putty patches that had not been sanded or properly finished. The couch was in poor condition, with springs protruding through the cushions, which resulted in my child being injured while laying on it. Additionally, the light switches were pushed in and require repair, and the fridge light was not functioning, making visibility in the kitchen difficult, particularly at night.We also found the kitchen lacked adequate utensils and cooking equipment, which limited our ability to prepare meals comfortably. Most concerning was the main air conditioning unit, which had visible mould and had affected our health, as all of us became unwell during our stay.While we appreciate the excellent service provided by the staff, these issues significantly detracted from the overall comfort and value of the accommodation and should be addressed as a matter

We stayed for two nights with no hot water. Reception said they would send a maintenance man to fix it. He never arrived. We went to Reception again after waiting hours for help and it was closed. The next morning Reception still closed. No hot shower for us day number two. I complained by email after checking out, only to be told we didn’t put the tap on to hot. My husband is a plumber! No recompense at all but they did offer a 15% discount on my next booking. No way!