엘리멍트 멜보 리치몬드

Check-in was speedy once I found the entrance. Was late night but it wasn’t very well lit or signed from outside. Room was in good condition, but couldn’t work out the air conditioning to get it to a pleasant temperature. It just went from very cool to very hot. Pillows are very comfortable, but I found the mattress too firm so struggled to sleep.

Lovely hotel. Great service.

This is typical of world we live in. New year eve is fireworks display and they have a balcony one in use and another in darkness or not utilised, So, what happened when we enquired about the balcony not in use? was the people who paid for it did not want any other people there. That is what has become of everything nothing is free for everyone but not this hotel you have to pay for the free view. What is the world coming to.

The room is very clean. This hotel should be ranked at 5 stars.

Rooms were clean, comfortable and quiet. Great for a quick stay for work!

The actual room was pretty good. I like having kettle as well as coffee maker so the tea doesn't have that coffee tang. The check in process and check out process was good and staff in that area were good. Where they really let themselves down is the food and the service of the food. The breakfast buffet was OK, but dinner was brutal. Menu never changes for the whole time I was there, to get a waiter to take an order is a work of art. When they eventually (and I mean eventually) take the drink order, it was a 15 - 20 minute wait, and having to re ask where it was before that arrived, the food much longer. The food quality at dinner was poor and per above comment, the service was dreadful. The actual people were polite and nice enough, but clearly no proper training - no one comes back to the table to see how food is. I refused to pay for part of my food as it was not edible. They made some shoestring fries that were so soggy and full of grease - a real shame as the front desk people were nice, the rooms good and the location great too.

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The view

Friendly staff, clean and well equipped room, hotel had a lovely feel.

This place was a bit of a surprise - easy, not too large/busy, comfortable and great location to get to all parts of Melbourne.

Conven

An extremely convenient and comfortable stay.

The stay was for medical reasons so our activity was confined to the Element and Epworth Freemasons. The food overall was largely Asian origin so we didn't use that facility. The absence of English Breakfast tea in the morning - well!! The bed was very comfortable but my wife thought the room was a little small - that could be because we were confined there for quite a few days.

Loved the friendly and helpful service.The dinner was delicious.The bed was brilliant to sleep in and the pillows were so comfortable.

Hotel staff were lovely. The facilities are getting a little rundown. Air con in room was not working however I was moved swiftly and provided a compensatory gift. A good stay but could do with some uplift in the rooms.

A high quality Hotel, would definitely stay here again. Exceptional cleanliness, comfortable King Size bed, lovely room, helpful staff in a quiet location with parkland nearby and the sound of Cockatoos outside. The tram stop immediately opposite gave easy access into the city and the on site restaurant and bar were very welcome after a busy day. With heavy luggage a lift to all floors made for easy access.

Had a broken wrist needed ice bucket for injury. very helpful staff.

The location was convenient for our stay as it was only about 5 km from my son’s home and this and the fact the Grand Prix was on and other hotels were out of our budget was the reason for choosing the property. Our original room was totally wrong for our needs. We were placed in a room catering for disabled patrons. There was no shower screen, water from the shower went everywhere including all over the toilet, and the floor was a slipping hazard. This was rectified the next day by a lovely female duty manager who arranged to move us to another room and we appreciated the speedy resolution of our complaint. I would like to add that the housekeeping service during our stay left a lot to be desired. Basics like tea & coffee were not replaced at all, I had to ask for toilet paper and tissues to be replaced, and on some days, the cups and glasses were not cleaned, towels were not replaced and rubbish was not removed. We paid a premium price of $2233 for 7 nights twin share accommodation and it was a disappointing experience overall. The beds were clean and comfortable though.

Clean spacious room and big bathroom. Comfy bed and quiet.

Nice super clean comfortable rooms. Stay at desk super friendly. I found it odd that there was NO items in the Kiki bar at all not even bottles of water. We called to ask and they said we could walk down to lobby or wait til another time to call? Petty small things but they didn’t restock the coffee pods either for the second night. In saying that, If you’re looking for a short stay close to trams and a running track it’s awesome. Very clean