인게니아 홀리데이즈 사우스 웨스트 록스

It was Ok. Only stayed for 1 night and didn't use park facilities. Room was average... good. Had everything that you would need that I didn't use.

The staff at Ingenia South West Rocks are very pleasant friendly and helpful. We stayed in the 2 bedroom Accessible Cabin with our adult son who is in a wheelchair for three nights. The complex is situated in a beautiful area and is very well maintained. The facilities were among some of the best we have experienced. Travelling with a disabled person particularly wheelchair dependent certainly has its challenges. For instance our son requires 2 carers,one each side of the bed. We found this almost impossible with the width of the Queen size bed as well as the height. (We only discovered the set of raisers in the wardrobe on the day we were leaving to return home.) some properties have adjustable beds which are very valuable in these situations. The features suit and can be used by anybody disabled,frail or perfectly able. The bathroom was well laid out and met our needs and we were appreciative of that. However it concerned us that the bathroom floor remained very wet all the time and didn’t seem to drain off at all. Maybe this could be checked on to uncover the problem which could result in a somebody sustaining a nasty fall.

Stayed in studio for 2 nights. Very clean. Comfortable bed. Wifi slow. Mobile coverage patchy and dropped out. Yes will stay again.

This was a last minute book-in to break up a long trip. It was just what we needed. Comfy beds, good shower, and a clean kitchen.

Lots of space.

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Didn’t really speak to staff but late check in was well organised and easy. The room itself was mostly clean however blinds etc were very dusty and dirty and maybe mouldy? Kitchen well equipped Coffee cart out the front was great and lots of family friendly activities at the park. Pool currently being redone

Very nice and easy to get in and out. Lots for the kids to do and close to town.

Beautiful place to stay

Solid

Excellent pool, clean and walking distance to all things.

Short but sweet stay! Kids had a blast in the pool, and the holiday activities were great! We’ll be back!

Always enjoy coming here

I notified hotel of late arrival through Hotels.com website, I was supposed to get an email but never received. When we arrived there was no key in th lock box for us. But there was one for another person. We tried contacting the hotel directly but was unsuccessful. I was told I would not get a refund even though I had no way of accessing the property. The hotel stated I should have contacted them with late arrival which I did. I spent an hour on the phone with Hotels.com trying to sort this out (@ .25 per minute and ultimately had to drive to our final desitnation, Sydney, and finally arrived at 5 am. I am very disappointed with both hotel and hotels.com.

The staff were very friendly and offered plenty of advice on things to see in South West Rocks. Our standard room was a little aged and needs some freshening up but functional and comfortable. The park is lovely and the facilities are excellent

Within walking distance to beaches and restaurants and the river. Very clean and quiet.

Good location, nice park

Very comfy cabin

Good cabin close to town

It was ok no real space between cabins very cramped