Unfortunately I didn't read the reviews on this property before booking as we wanted somewhere close to a function we were attending in the Surrey Hills area and this fit the bill for price and location. At reception a lady attended eventually who seemed unsure of the process, explaining her partner was otherwise occupied. The cost of $125 quickly changed to $175 when she advised I needed to pay a key deposit which I wasn't aware of before booking. She explained it would be refunded to my credit card when key was returned. The room itself was clean, we checked the bed and it was comfortable and clean. My partner wanted to shower and change before we left for the function and the light in the bathroom didn't work (no outside window) so had to leave the door open and we couldn't stop the shower dripping after, noisy enough to need to shut door so we could sleep later. We slept on and off with lots of noise and voices which seemed to be cleaners or workers loading trailers or utes with metal. When we finally woke at 6am we dressed hurriedly and left, dropping the key in the security box at the office. We didn't use the bathroom as there was no light and I had a general feeling of unsafe while there. Since then 27 October, the refund has not been paid. I have called 3 times since to be told by a male person that he needed the physical credit card so I emailed him my card details, then he hasn't had time to look at his emails. DO NOT STAY HERE