페퍼스 메리스빌

Helpful staff. Food facilities.

Close to everything, great service and amenities

The room was amazing the staff were very helpful. Best couple of days away

Room was spotless and relaxing, The staff professional and helpful.

The facilities were amazing and the bed was like sleeping on a cloud

Relaxing getaway

Great location, lovely modern rooms, perfectly clean and a good size. Would gladly stay again despite the issues with the resteraunt. Resteraunt was a drawback - couldn’t get through on the phone or email to make reservations for dinner. Staff on shift didn’t know what time they opened or closed each day which was important to know as there is very little around Marysville. The food overall was well prepared - there was however some pepperonata tomato base that appears in several dishes that gave us all heartburn. From bean soup to chicken it was the same base. Pancakes and bacon at breakfast were stale and inedible despite eating at 7am on arrival.

E

We found our room ok, but could have provided some snacks. Not much space in bathroom to put cosmetics or hand out towels. Didn’t eat hotel breakfast because very expensive. Could have provided Netflix. Did not get value for money. Lacked the ambience of previous Cumberland. Staff were very obliging.

Bed was terrible, staff in restaurant just didn’t seem to be interested in being there.

Staff were amazing!

Great very clean room, very comfortable bed and extremely quiet.

booked too early, otherwise we could get breakfast included for the same price we've paid, staffs not being helpful to provide an offer, quit disappointing. the timber exterior requires a renovation, looks very old. carpets in room are extremely dirty and yucky, but the bathroom is clean. this is the first ever and only hotel that we've stayed with that they have staff knocking at your door to kick you out exactly at 10am the check out time. although we were on time and ready to setoff, but will never return, plus the expensive price they have charged totally not worthy. they rated 4.5 stars on Hotels.com' website, but i consider it should be just 3.5 stars at the max.

Only thing that didn’t meet our expectations was the mini-bar. Nothing for a heavily pregnant woman to snack on in the middle of the night…

Beautiful setting

It was good

The location and natural backdrop were absolutely stunning. However, the hotel layout was confusing, and parking was not conveniently located near our room. No assistance was offered with our bags or directions, which made arrival more difficult than it needed to be. At check-in, the front desk staff pointed out that our room was ready at 2pm, the standard check-in time, in contrast to another family whose room was delayed due to staff shortages. The comment felt unnecessary, as though they were doing us a favour for simply meeting the basic expectation. We had pre-purchased breakfast for both mornings of our stay, but were told we needed to pay upon entering the restaurant. Each time, we had to show our receipts to prove otherwise, a frustrating experience that should have been easily avoided. While the surroundings are beautiful, the service overall was below expectations. Management would benefit from investing in staff training to meet the standard such a location deserves.

Very nice, clean and friendly

Great spot easy access to lake mountain for snow great breakfast with separate toaster and area for gluten free (true understand if coeliac requirements)

Overall stay was great, enjoyed sauna and gym. Food at the restaurant was tasty.