Sheraton Melbourne Hotel

Unfriendly staff in the reception (staff from East Asia, she was rude and bossing around) cant believe it is 5 star.

무료 트램 내려서 10-15분 정도 걸어야 하는게 조금 단점이였지만 다른 모든 것은 만족스러웠음. 조식이 맛있었음!

Worst hotel service I ever had

特になし

Great location room and service. Lovely breakfast and helpful staff.

We will definitely be back

Great location for Melbourne theatres and footy! Check in was a little slow but the room was clean and comfortable.

All good

Room comfortable, check in staff helpful as room wasn’t ready until 3.30pm. Upgrade was received. Breakfast was hit and miss. Great options but a lot of hot options needed replenishing.

Fine

Hotel is in a great location, staff are wonderful and amenities good. But I don't like that there is a large window beside the bath facing into the bedroom - even with a pull down blind!

Booked in for staycation to celebrate a special occasion. Was a good stay, but not perfect. On face value, the Sheraton Melbourne is very nice hotel with good leisure facilities (pool, sauna, gym etc). Location - great. Room - spacious, big comfortable bed, but really bad pillows. Sore neck. Also, I went with Sheraton over some other 5 star hotels due to the advertised 'deep soak' tub. Bath tub was good enough but not really deep soak and definitely couldn't fit 2 people for a couples soak. TV only had free to air channels, with a ChromeCast provided for streaming, however was difficult to use due to the poor quality internet. Movies were buffering and painful to watch. Service - appreciated the complimentary gift provided (special occasion), but the note showed a lack of awareness and was offensive. (eg addressed to Mr and Mrs AFTER they saw 2 females checked in)

Room very neat and tidy and check in and out simple and easy process

Perfect and great location

The hotel needs to update their website and via email, to explain where to park before checking in as it is impossible to know without being told in advance. The room was very spacious, clean, very quiet, with comfy beds. Only downside was the bathroom had some black in the grout. Buffet breakfast was delish and lots of variety. Very lovely staff. Pool, spa, steam room, gym is awesome. It's a shame they dont have the terrace bar operational, however you can still order drinks to enjoy up there.

Great breakfast menu. Check in easy. Late check out Parking, breakfast and a arrival drink all included in what I paid.

I wish that the spa was warmer.

very clean, staff are friendly and very accommodating, excellent location, and very generous with our needs. This is value for money. It’s highly recommended.

I had an excellent stay at the Sheraton Melbourne. From the welcome at check in, to the helpful staff in the reception, concierge, bar and breakfast/restaurant. A special thanks goes out to Sabina at reception. I got upgraded for free, which is highly appreciated. Maybe it was due to low season / not many guests, but either way a very nice surprise. The room (1315) was spotless, had everything you need (bathrobe, slippers, coffee machine, free water etc) and the bed was very comfortable. The pool and whirlpool was nice, although the water could have been a little bit warmer, especially since the whirpool and the pool share the "same" water. The Wifi worked great, the breakfast was tasty, and overall the hotel and the bar was fairly priced. The location is excellent with lots of bars, restaurants and public transport close by. During the middle of my stay, I received an e-mail from Timur, the operations manager, who wanted my feedback on my stay. I told him I was enjoying my stay very much, but that it would be nice to have liquid soap in the bathroom (instead of a soap bar), a toilet brush, and some bath salts or soap/foam for the tub. An hour later I got a knock on my door with bath salts delivered. Excellent service. After a very long journey from Norway, it was nice to arrive at the comfortable Sheraton Melbourne were everyone made me feel like an appreciated guest. I would definitely stay here again if I ever return to Melbourne. Thank you!

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