호텔 아콰 팰리스

Excellent

This is one of the best hotels I have ever been to and has the best customer service I have ever seen. Vivian the front manager is an amazing manager and goes the extra mile to help clients and is always smiling and happy to help. The staff are well trained and the security is excellent. Issues with rooms are resolved promptly. Rooms are cleaned daily and the food in the restaurant is amazing. This is the best hotel in douala for those who need a good European standard hotel with amazing comfort and customer service. Will be returning soon as they made my stay enjoyable.

Great staff. Thanks to Mrs Emmanuelle et Mrs Sylvie.

Premises generally very clean and regularly maintained

Ja

Very nice pool, big room and very clean. On the road side, some noise in the morning at 6am.

Nice and large room, very nice swimming pool. Downtown, but a car is necessary to more arround.

Des individus échappent au contrôle de la sécurité et rentre dans l’enceinte de la piscine pour venir importuner les clients. même après avoir prévenu l’hôtel ils n’ont pas trouvé nécessaire de s’en occuper. C’est très inquiétant, on paye ces prix pour être dans un cadre sécurisé. La chasse d’eau dans les toilettes ne fonctionnait pas je l’ai signalé ils ont mis 4 jours pour s’en occuper et ce n’était toujours pas très fonctionnel.

A

Great property at a Great location.

The staffs were polite and welcoming but the hotel can do better with regards to upgrading their rooms

The hotel was good and no complains

ok

Assurément le meilleur établissement de notre séjour au Cameroun. Tres bon service. Disponibilité. Propre. Des éléments tres mineurs à ameliorer dont je leur ferais part mais qui n'altère en rien la qualité de cet hotel.

Good place to stay for business trip.. Swimingpool amazing..

I stayed there twice within a week, staying in three different rooms. The best thing about the hotel is the rooms: they are clean, relatively modern and a fair size. The rooms facing the pool are quiet. The shuttle to and from the airport is free. The were several things that weren’t so good: On my second stay I arrived at 7.30pm to be told that the hotel is full. It eventually transpired that they were still cleaning some rooms, presumably due to some customers being allowed extremely late checkouts despite those rooms being sold for the following night. I eventually got a room after standing at reception for 1 hour and 20 minutes. I suggested that some compensation might be in order but they only offered a free drink ($3!). It was later increased when I complained to the manager. The aircon in one room didn’t work well. On the first stay , the airport pick up didn’t show up despite reconfirming it the day before, so I had to take a local taxi to the hotel at night time. There’s quite a lot of traffic noise from the street side of the hotel. One morning there was only a trickle of running water for several hours, but that might not be the hotel’s fault. Some rooms safely deposit boxes are key operated. They only provide the key if you sign that you will re-imburse them US$750 if you lose the key which is outrageous and more than my valuables are worth!

Tout à été parfait pour moi , mais j’ai pas choisi l’hôte par hasard ,j’ai effectué plusieurs séjours ici depuis 2016,

Simply the best in the City

Ils sont très accueillant, offre de belles choses et respecte les demandes

Excellent