DoubleTree by Hilton Ottawa Downtown

Notes from our stay: Delicious cookies. Comfy beds. My kids found a living bug (looked like a large flea) in their fold out sofa. The hallways were hot. The pool room was atleast 32C, and the stench of chlorine so strong you could smell It from 3 hallways away. Great location! Easy and convenient parking.

My stay was great and the staff were fantastic

The Double Tree Hilton Ottawa Downtown hotel itself was great. Room was very clean and the bed and pillow svery comfortable. Excellent location close to Rideau Centre, Parliament Hill and Byward Market. Staff were professional and welcoming. Parking was terrible. The hotel does not have it's own parking. There is a nearby outdoor unmanned parking lot and a parking lot building which has very low ceilings, poor air quality and is very hot inside. If you park overnight you are expected to show up at 6 a.m. to check out or you will get new parking charges from 6 a.m. on. Both parking lots are unmanned and there is no one to talk to or ask questions.

Das Personal insbesondere an der Rezeption war herausragend hilfsbereit. Die zentrale Lage der Unterkunft ist praktisch für eine Tour zu den Sehenswürdigkeiten. Allerdings war es durch den Straßenlärm sehr laut das Zimmer etwas dunkel. Das Bad wurde neu renoviert und war sehr schön. Die Tiefgarage war für unseren Mietwagen fast zu niedrig. Ist also sehr eng und niedrig. toll war, dass das Babybett bereits aufgebaut im Zimmer stand.

Breakfast Buffett was disappointing, but the staff were excellent.

4,5/10

Location is great! Walking distance to Byward Market and Rideau Center.

Check in was quick & good! Room had an awful smell, carpet in the rooms made it worse. The beds were ok! Shampoo/body wash provided from the hotel is great. We found a previous guests food in the closet which was not cleaned out and make the room smell horrible! Location was walking distance from most places. Overall it was ok but not a great maintained hotel! I wouldn’t stay here again.

Great location, clean and comfortable room, and friendly staff. We also received complimentary warm cookies at check-in. We enjoyed our stay and would definitely come back!

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Excellent, will definitely be back

Super bel hôtel , propre et bien situé :) Je le recommande fortement !!!

Super séjour et emplacement idéal pour déplacement à pied. stationnement souterrain à 30$/jr

Au centre ville bien situé

The room was maintained well and the staff were awesome!

Great location but for the price, did not expect to pay additional $31 per day for breakfast. Breakfast should come as part of the daily rate, as standard.

La plupart des services étaient bons. Mais la chambre située au 3e étage fait face à un stationnement, aucune vue de la ville comme décrit par l'hôtel. Mon séjour à l'hôtel Double Tree by hilton de Montréal a été une expérience positive sur toute la ligne. Celle d'Ottawa ne m'encourage à y retourner.

Front desk clerk Gateka was great upon check in. Parking onsite was great with its in and out privilege. Hotel is close to everything. Great stay oh and the warm cookies was a great touch.

The computers apparently were down, so check in was a total mess. The lines were longer than any I’ve ever experienced at a hotel. The staff did their best, but did not have a good system to keep things moving. It was a huge inconvenience to the guests and nothing was offered to make up for it- no restaurant voucher or discount or anything. I wouldn’t stay there again.

Great stay. Clean and friendly staff.