판타지랜드 호텔

Very helpful and accommodating Staff, the Front desk staff, Kat. She was so considerate when I told her the reason why I booked with Expedia. She gave me 4 discounted passes to the Waterpark and gave me a room already to check in so early. She gave us 2 adjacent rooms for my family. I really appreciate all her help to us.

Very nice

I am deeply disappointed and outraged by this experience, and I am writing to demand accountability on the following three points: Unacceptable Breakdown in Emergency Communication: It is completely unacceptable that during a potential fire emergency, front desk staff were physically present but chose to ignore urgent phone calls from panicked guests. This is a severe breach of basic safety protocols. Total Lack of Accountability and Apology: Despite the double false alarms that ruined our night's sleep, neither the management nor the on-duty staff made any effort to address the affected guests, offer an explanation, or apologize for the massive inconvenience. Discriminatory and Unfair Compensation Policy: I traveled on this trip with a group of friends. After checking out, I learned from them that the hotel had proactively offered them a 15% discount as compensation for the disruption. However, because I pre-paid for my booking via Expedia, the front desk staff completely hid this information from me and offered absolutely nothing. Treating guests differently based on their booking platform—assuming that those who stay silent can just be ignored

Smoke alarm went off two nights in a row 2am and 5am.

Honesty worst experience ever for us .. fire alarm kept us up all night and even in the morning and bathroom exhaust fan has some dirty droplets on our head it’s disgusting . Exhaust fan doesn’t even work

Clean room helpful staff. Purchase mall and water park passes at the front counter to make your stay easier. Lines may get long at the front counter due to check in and purchases.

It was awful. An alarm started going off after 2 am. We were left with unknowns whether there was a fire or intruder…it was very scary. It went off for over an hour. And then again at 7:30 and 8am . It was very stressful and we did not have a restful night. It was awful, lack of communication.

Very happy with my stay

Every single person working here was so friendly and helpful. The theme room we had could use a refresh but it was really fun for kids. It’s too bad there are no amenities like a gym and a pool within the hotel. It was a great stay and we would stay again. Shout out to supervisor, Tal, for helping make our stay memorable.

We loved our stay. We got upgraded to one of the themed rooms for a really great price. The room was kind of cheesy but fun for families with young kids for sure. The beds and pillows were comfortable. Extremely easy access to west edmonton mall, so it was easy to go back to the room and take breaks as needed. We didn't didn't a lot of time at the hotel itself as we were busy with west ed activities, but highly recommend staying here if you can.

Great place to stay with the family! Everything you need in one place!

Within the mall.

Great trip … upgraded to adjoining room which was great with meeting family. Water park & Galaxyland were wonderful & not busy which was awesome.

Kids really enjoyed this trip! We appreciate everyone’s efforts at Fantasyland.

Great location

Everything was excellent: Room Food Staff…… It was good experience for me and my family ! That’s why isn’t the first time I went there!

Great overall experience. Clean room friendly staff and a hop skip and a jump to the mall!!

It was great just check in and see your room and then walk the mall in under one roof

professional services

Access to Mall is great.