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This was the worst experience I have ever had with hotels.com and I left without staying the night. The key was unnecessary since the door didn’t lock from the outside, only the inside. The staff was unpleasant and unhelpful. I had to speak to the “manager” because they couldn’t figure out what to charge me even though it was clearly labeled on the web site. I asked for a quiet room away from noise because I had to get up early and was given a noisy room. I mentioned that the room was noisy as it was getting late and I was told by the staff person that “people are living their life”. There was no suggestion about changing rooms to accommodate me. The TV either didn’t work or I couldn’t figure it out and it was suggested that I was going to bed soon so he would consider coming by later for the tv (if necessary) even though it was going to be difficult to sleep with noisy neighbors. The room was uncomfortable, old and in mediocre to lousy condition. I don’t know how clean it was since I left before finding out. The room was very inexpensive and that should have been my clue there would be some problems, but it seemed to have good reviews so I took a chance. I guess you get what you pay for but I would prefer a refund!

Very helpful. Even gave me a heater, which it turned out thatI I didn't need at all.

Yes room was cleaned staff was helpful

Had a great stay! The room was clean and comfortable, and the staff were very friendly and helpful. The location was perfect and everything was well maintained. I would definitely stay here again and recommend it to others

Perfect room for this price, I stayed in room no 20 and I found it THE BEST!

Room was very clean and warm.

Not like and pictures. Was given a space heater to heat the room. Very dirty

Unfortunately my unit was in poor shape...remote did not function consistently, carpet had not been vacuumed, table tops were sticky and had not been cleaned, room was exceptionally hot and this could not be changed. Bedside light shorted out and 2 of the windows was reasy to fall out.. my non smoking room was very smokey. Parking was good and close to my room for safetly.Deadbolt workes well.

Clean, comfortable, quiet

Great for the price

I asked for an accessible room, there were steps to climb to get into the room from the driveway and into the rooms. Additionally there were no grab handles to assist in the bathroom. Worst of all is the fact there was no heat in the room. After 2 phone calls a staff member finally arrived with a space heater, we ended up sleeping with our long underwear on beneath our pajamas. Also the phone in our room did not work . We have stayed here before and were happy to book this winter visit to Sarnia with Faulds. However, this appare tly was our last time staying with Faulds. We will look elsewhere for our visit this coming summer.

Rooms are cold. No towels no good heat!

Trying hard to rejuvenate an old motel. Some of the remodel work was done but lacked finishing details.

Arrived at 1:00 and was checked in early.

Friendly staff. Clean room and beds. Couldn’t figure out how to work the HVAC….and felt it was too late in the night to ask the front office.

This is my Second time here now. As last, Clean room and property, friendly staff too, Will be back again.

Door to office was locked at our arrival, 3pm not a great look. Checked in and room was very basic and it looked like it hadn’t been vacuum in a while. Did not like it nor felt safe. We left, asked for money back after only 4 minutes, they kept the taxes. Weird 😳

I can’t understand why this motel would be rated so high. A couple examples: 2 long black hairs on the sheet, coffee grounds left in the coffee machine, general lack of cleanliness of the room, no grab bars in the tub, outlet bar looked overloaded, no control over heat or air.

Very friendly staff, outside and grounds well kept. The room was clean and very quiet as well. Older, no frills motel, but well maintained...You will NOT find a better place for the price!

I booked on expedia which I'm used to having the payment process ahead of time. Apparently they don't do that so I had to pay on arrival which was an unwelcome experience. I also paid extra for refund protection which is redundant if nothing is paid ahead of time. The staff was friendly and the room was clean but heavily in need of some updating. The shower head sprayed water onto the floor and there were some cheap fixes like tape on the windows which took away from the experience. People like to come here to party on the weekends so if you stay Friday or Saturday night keep in mind the noise and extra people around.