Four Points by Sheraton Hotel & Suites Calgary West

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When we walked into our room it stank like crazy of a mix of wet dog and cleaner. When we walked onto the carpet area of our room our socks were instantly sopping wet. The mattresses were lumpy and and caved out - they desperately need replacing. As I was checking out we were offered complimentary breakfast to make up for the stench and wet floors - but we were checking out and needed to be somewhere in 15 minutes. Terrible way to try and make it right. They said due to being at capacity they had to use the room and apparently it was recently renovated which was why the room was as such. I told them it would be better to not allow someone to stay in there. Our experience was terrible. And I wouldn’t want that for anyone else. The pool was FREEZING cold. Even the kids that were there stayed in the hot tub. It was frigid.

Everything was awesome as always and it was a pleasure to work with Melissa as always she is so kind

Older facility, but relatively clean. Two major issues. The pool was closed and no notice was given until the day before check in and the cancellation window had already closed, and we did not receive room cleaning, even though we had requested a later clean both days. Restaurant is nice, a little pricey, but good selection and quality of food with excellent service. Breakfast buffet is standard fare for $10.99. Overall a nice location, but communication issues and lack of room cleaning reduced the rating.

Great location for attending a wedding in Springbank on NYE. Staff was very friendly and accommodating. Hotel is a bit dated, but there is not a lot available in that area of town.

The staff were fantastic.

All good but no dining or beverage service on a Sunday at 5:00 pm.

It was a great stay! Bed was very comfy and the room cozy and clean.

Good location for us as we drove to Banff for a couple of days of exploring and then were south of Calgary for a couple of days of fishing.

The reason we booked a hotel rather than stay with family was to have a quiet place for my daughter to nap. For 90 minutes during her nap time the staff were testing the fire alarm and knocking on doors to hear the alarm. Not very restful.

Very welcoming staff at the front desk!

Prompt service!

The arrival was short and sweet with a information card being provided rather than any actual conversation. With basic things like breakfast not being informed. The room was a mission away from the lobby. The breakfast area was over run by a group of kids, so I sat in the bar area which was connected to the restaurant and an employee told me that section was closed. So much for having a peaceful breakfast. The room was not soundproof as noise could be heard from the parking area. But to top it off, as I was about to leave at 12:00pm the check-out time. I had a "room check" completed, my luggage was clearly visible as packed in the room and all I needed to do was put on my coat. Yet an employee knocked on my door to check I was leaving and when I left the room 60 seconds later the same employee was stood outside of my room. Talk about making someone feel that they have outstayed their welcome. So much for being a gold member right?

Very dated and not very clean . 6 teams checked in and they ran the halls screaming till 12:30 am and started again at 5:30am

Amazing view, clean hotel, helpful staff

Easy access to Stoney Trail...clean and quiet.

Okay

Staff were awesome, super friendly.

I expected better quality, both food and room. At $230 when I could book a hotel room right beside for $120 The “suite” looked more like a cheap ski rental room, chipped cheap furniture etc we went for buffet breakfast but left when we saw the food