Homewood Suites by Hilton Waterloo/St Jacobs

Everything was excellent! Perfect! From check in, breakfast , check out! Superb!

The room was great & the staff was very friendly!

Great hotel

Great location and very friendly staff.

Great place to stay!

Excellent

It was so near to city of Waterloo yet it felt like being out in the countryside. So peaceful. Easy check in. I was late to check Ou and got a very polite phone call. Much appreciated. The room was well appointed and well laid out. I had a marvellous stay

Dark of hallway, smell was not good inside the room

We had a very nice stay in St Jacobs. The staff was all very friendly, beds and pillows were comfortable, and I’ve never slept so well away from home.

There were a couple of minor issues when we got to the room, but the staff was so helpful and so quick to fix the issues. We thank them and enjoyed our stay.

Every staff member we encountered were very friendly! :) good breakfast options, clean rooms, easy check in and check out! :)

charging for electric vehicle is not complementary as it is at hotels across the street.......charging company continues to add to invoice even though the battery may be full - reading lamps on beds -- only one worked on each - toilet very slow to fill Wifi didn't work with instructions given - no fresh towels on Christmas Day -- did arrive after I complained but we had already left for the day -- worst of all -- Yogurt at breakfast was in a large bowl to be spooned out with a community spoon.........totally unsanitary

Large room with everything we needed

excellent

We booked a very comfortable suite with bedroom, sitting room, and kitchen. Very nice for a leisurely stay. Breakfast had plenty of variety. Service at check-in was excellent.

Have stayed here before with our dog and it is always a good experience

The heater was very noisy. The hair dryer barely had any heat.

The hotel was nice and clean. Hotel staff were very good. The only suggestion would be to improve offering for breakfast and provide better seating tables where they offer the breakfast.

It’s was pretty

Very nice hotel suite. Unfortunately check in was nightmare. Arrived 240 as did a few more people trying to check in. We all got the same story can't have your room til 3. At 3 the reception area jammed and we wait another 30 mins to be told computer system is very slow and not working. Just suggestion when you know your system is crashing and 3 people trying to check in 20 mins early finish off the registration and let them have the keys at 3. Im checking out today but still can't log into internet. Im here in my room with photocopies of my license and credit card on file.