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Hot tub could be warmer Staff was great. All done by text with quick replies

Great location.

Excellent value for a cozy and modern stay, location, cleanliness, strong staff communication, and ease and efficiency of check-in and check-out. Thank you Basecamp for providing such amazing quality at a reasonable price! We loved our stay in Canmore and would definitely return:) ❤️

Great location in Canmore. Rooms were dark and noisy. Could hear every footstep of guests walking on the second floor. The building itself also made a lot of noises. Couch wasn’t very comfortable. The room blew a fuse when using the blow drier. If you’re not going to be in the room a lot it’s a decent place to sleep if you aren’t a light sleeper. Their shuttle service to the spa was very handy.

The Good: Beautiful, Renovated Rooms I’ll start with the positives: the room was excellent. It was spotlessly clean, well-furnished, and clearly newly renovated. The bed was very comfortable, which we appreciated after a long drive. If you are looking strictly for a nice place to sleep, this hotel delivers. The Bad: Lack of Transparency & Communication Our check-in experience was frustrating. We arrived at 3:00 PM during a winter storm and asked for an early check-in. The front desk told us housekeeping wasn't finished and they would "let us know" if it opened up before 4:00 PM. However, we were parked right outside our room and actually spoke with the housekeeping staff, who told us the room was completely ready. We watched the door for the next hour; no one entered or exited, yet the electronic lock remained disabled until exactly 4:00 PM. I would have much preferred a straightforward "Our policy is 4:00 PM sharp" rather than being told a lie about the room's status while we waited in a storm. The Disappointing: Out-of-Service Amenities We booked a two-day stay specifically looking forward to the hot tub, but it was shut off the entire time. When we asked, we were simply told it was "beyond their control" with no further explanation. It’s disappointing to pay full price for a stay when major advertised amenities aren't available.

Excellent customer service, responds to questions and concerns within minutes.

Nice clean room , amazing location

Amazing location, walkable to everywhere in Canmore after a day of skiing or hiking. Hot tub was perfect, with a view of the mountains. Clean room, comfy bed and linens.

Very convenient location. Nice clean property and comfortable room

Very convenient location within easy walking distance to many shops and restaurants.

Great stay!

Great hotel

Easy check in and great location

Room was nice and seems to have been recently updated for the age of the building. I was disappointed by the customer service as

Easy virtual check in. Simple, clean hotel stay. Enjoyed the tea kettle

clean and central location

Perfect location with great and friendly service.

Loud and front desk was hard to get a hold off.

Great place to stay in Canmore!