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Staff were unresponsive and unhelpful. We left an item in our room and didn’t realize until we left. Despite multiple text messages, emails, and phone calls, we got no response whatsoever. We will not stay there again.

Although "official" check-in time ran from 4-6pm, we had advised the innkeeper a day in advance that we would be there around 8pm. Although we received no reply to that email, we assumed 8pm would be okay. The parking area seemed to be full, so we texted the innkeeper from the driveway, and went inside. We were greeted by a rather cranky gentleman, who said there was lots of room to "park on the grass; it's dead anyway." The room was okay, though it could have used a good cleaning: dustbunnies under the beds and around the baseboards, etc. The amenities, e.g., "complimentary toiletries," consisted of a bottle of body wash, a bottle of shampoo/conditioner, a well-used sofsoap dispenser, and a stack of Q-tips. A glass, or even a paper cup to allow for a glass of water in the room would have been nice. We were curious about the extension cord in our room that disappeared through a hole in the wall. On the bright side, the beds were very comfortable and the Inn is in a great location, just a very short walk to restaurants and other downtown Stratford attractions. Overall though, it's case of what may once have been historic charm that's now just old.

The room was a bit cold. The staff for Pleasant. Bed and washroom a little bit to be desired. I felt like I was showering in a plastic bag

Friendly staff, small creature comforts would be greatly appreciated especially when you're spending almost $500 per night like a couple bottles of water in the room. The TV didn't work also quite cold in that room maybe a small unit heater other than that Very Unique Pl., Stratford always great.

great location close to town. friendly owners and a beautiful inn. our 2nd stay here and we will be back.

An written explanation of how the TV works and the channels available would be nice to have.

Overall nice, room a little tired but bed very comfortable . Coffee/sitting area could have been open in the afternoon .

This hotel has ZERO responsiveness. I tried to call them for over a week before my trip and sent them messages through Hotels.com to discuss my plans. They never responded to anything, nor even answered the phone. While I was trying to get in touch my window to cancel closed. I suppose that was all the incentive they needed to continue to not respond to anything.

The room was clean enough. Clean bedding and floors. The bathroom was not as clean as it could have been. Dirty blinds, lots of scum buildup around the sink faucets, a long hair on the shower wall. The toilet stopped flushing. When the Innkeeper was texted as per instructions in the foyer, there was no response. We fixed it ourselves. Sticking my hand in the toilet tank is not usually an activity I expect when at an Inn. Coffee and pastries were mentioned in the booking details. Coffee was good. No pastries in sight.

We found the inn to be clean and comfortable. Our room was very nice and the proximity to the town and theaters was great. The one drawback to this inn is that they do not provide anything more than coffee or tea. The cost of the rooms are not inexpensive and a small continental breakfast would have made the experience excellent. There are a number of bakeries in the town that could have provided an array of goods at a reasonable cost to the inn keepers that would have raised the experience to the next level. Parking on site was more than adequate.

Charming old building, former B&B. Excellent lounge areas and safe convenient parking. Lots of stairs for anyone with mobility issues. Very small shower awkward to manoevre in. Lovely 4 poster bed in Diana Room but very high to get into if there are mobility issues.

We loved our stay. Our room was very comfortable. The history of the place was very interesting. Check in/out was easy. 10 minutes walk to the main square in town, so close to everything. Coffee was readily available in the morning. Our new favourite place to stay when we come to Steatfordnto see a show

It was a really good stay, I definitely recommend to anyone needing a hotel for a few nights really nice people and very clean room

This was the most beautiful room we have ever stayed in. The whole facility was lovely. The staff was friendly.

The Secret Garden room is technically the attic, but that makes the room super roomy. Temp was a little warm but there’s an air conditioner so we were very comfortable. There are another set of stairs to get to the room, so be warned. Otherwise, super clean and comfortable stay. Charming old victorian style building. We explored the first floor a bit where there is coffee and pastries in the morning. There is also coffee and a water cooler available on the 2nd floor. Location was close to everything.

Charming old building. Chintz rooms, a little tired but nice.

This property could do with a serious refresh

Great place to stay for an overnight. However, i tried to contact them for a possible early check in, and one of the phone numbers were out of service and another number I was able to leave message. They never returned my call or my email. So if you want to check in early it is a hard NO. But otherwise place was lovely.

Great property and if we come back for the festival we would definitely consider staying here again.

Lovely little inn. Perfect for the Stratford festival. Thank you Tim.