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The self-check-in and check-out, and self-parking were fine, as long as you read carefully the instructions sent to your email. The room service was not available after sunset, I believe. We phoned the front desk to request more quilts, no service for the evening time, we must wait until the next day, around 11 am for someone to deliver to the room. We requested the second day's coffee by phone, the front desk said she would have someone send the coffee bag, but no one came up at all, we ended up buying coffee the next morning. If they add a staff for after-hours delivery service, it would be great.

Amazing stay in deluxe room. Very well thought through: laundry detergent, coffee etc ready in the room, and kitchen was perfect. Location was perfect as well.

Great property

Good location small for 3/4 people

pro: small but have all conveniences and good location con: parking access is not easy, also having a bit of trouble to find the location, suggest having a big sign

everything is great, in room Jaccuzi is Perfect

Nice accommodation in the Village with well stocked kitchen and bathroom. Good communication between property and guests.

Perfect locations

Perfect for our ski trip and new year eve celebration. We parked our car for free after arrival and enjoyed skiing during the day and walking around the village at night.

Musty smell

The unit I stayed in was quite small and noisy, which made for a less than comfortable experience. It was difficult to relax due to the constant disturbance. Hopefully, they can improve soundproofing and space in the future.

Property ok with small family. 5 mins walks to lift chair base.

the location was great!! its the parking that was kinda tricky to find,,I just didn't realize that we had to set up the murphy bed,,Bed was comfy to sleep,,

Amazing location and amazing accommodation. Would definitely book here again in the future.

I had a terrible experience using this property. I arrived at around 10pm and because this is a condo there is no front office but instead you go through a company called Latour. Before arriving I was sent an email which contains instructions on how to access the elevator key and the parking pass from a lock box. When I arrived, there was no elevator key and no parking pass in the lock box so I called Latour. When I called the agent did no attempt at fixing the problem, instead insisted that I was at the wrong building, the wrong lock box etc. Eventually he told me he emailed/called the property manager (Andrea) and told me she will get back to you later tonight or tomorrow morning. At this point I was very upset, tomorrow is out of the question, I had already paid for the night and I was with a child and there is no reason I should go book a different hotel room due to their negligence. He then gave me the property manager direct number so I called and did not hear back. I eventually managed to get access to the room because someone using the elevator was kind enough and because I had the room used access code to open the door. I never heard back from the property manager. The next day I called Latour at 9am and I requested to speak to someone with Authority. After 6 hours I got a call from someone who apologized and dropped off the key/pass at the lock box. I do not recommend anyone booking anything associated with Latour.

Clean, great location and having an in-suite kitchenette was such a great option!

Great location in heart of Whistler village. Super easy contactless check in. Great value!

Very adequate, great view and great location

Overal everything was nice and convenient, price was awesome, just the amenities are a bit old.

Over all nice place