윈덤 에드먼턴 호텔 애 컨퍼런스 센터

I booked a Jacuzzi suite for 3 o’clock check-in time. The room was not ready and had to wait a half an hour. Upon checking in we were told the pool and hot tub is in the basement. We went to our room and got a swimsuit and headed to the basement. They did not tell us that it was closed and has been closed for a long time, which is the reason why I booked the hotel when we travel for many hours, my older husband and myself like to have a hot tub. So I am thankful that I ordered a Jacuzzi suite. Also our room smelled like dirty feet. I could not get the smell out of my nose all night. It was not a restful sleep.

Hotel is older and wear and tear is understandable. Cleanliness was very poor though. Yes the carpets in the rooms are old and worn but ... dirty is uncalled for. This property was booked months in advanced and I requested adjoining rooms or at the least rooms beside each other. I was told that would be no problem. A few days before the reservation they contacted my by text and again they said that 2 rooms same floor beside each other were booked. When we checked in 1 room was on second floor one on 4th and was told no rooms available beside each other.

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We were unaware that a $250 deposit was required at check in, maybe put that on your website. Our room was paid in full with a credit card, other hotels only require a $50 deposit.

Friendly staff

I am writing to formally complain about my recent stay at your hotel. Unfortunately, my experience was extremely disappointing and did not meet the standards I expected from the Wyndham brand. First, the room I received was not the same as the room shown in the photos on Expedia when I made my reservation. The actual room was much older, poorly maintained, and did not match the advertised appearance. In addition, the cleanliness and maintenance of the room were unacceptable. I observed the following issues: The bed and headboard were dusty and did not appear to have been properly cleaned. There were signs of mold on parts of the room, including black mold on the ceiling. Several ceiling tiles were broken, creating both a poor appearance and a potential safety concern. The carpet had water stains and appeared dirty and unclean. The bathroom was not properly cleaned, with visible dirt and poor overall hygiene. Overall, the room was in a condition that made it uncomfortable and concerning to stay in. I have attached photographs showing some of these issues for your reference. I chose Wyndham because I expected a clean, comfortable, and well-maintained room. Instead, I received a room that did not match the advertised listing and was not maintained to an acceptable standard. I respectfully request that Wyndham investigate this matter and provide an appropriate resolution, including compensation or a refund for this unsatisfactory stay. I will wait for reply

Will definitely be back

Comfy bed and quiet with friendly staff

Clean spacious room, helpful staff, bed super comfy, nice mix of soft and firm pillows. My phone in the room didnt work (no-one came to fix or replace) Great location and actually quiet i was worried being in the middle of the gateways

Amazing lobby area and clean rooms + smart tv available.

Wonderful place to stay!

Great breakfast, very nice courtyard, room was big, clean and amenities were well received.

Clean and very quiet. Staff was friendly

As a family, we described this hotel as "good from far, but far from good." You can tell this was probably an amazing hotel years ago. Today, its biggest strengths are the friendly staff and the beautiful entrance atrium. Unfortunately, once you get past that, everything feels dated. The rooms, bathrooms, pool, and gym all have great potential but need renovations, a deep clean, and better maintenance. We didn't even know breakfast was included until our last morning—and only because a random lady mentioned it in the elevator after breakfast had already ended! 😂 Better communication at check-in would help. The balcony was a nice feature, but it would have been even better with chairs to actually sit outside. One evening another guest warned us to hurry inside because a sketchy guy was hanging around outside. She wasn't wrong. The towels were surprisingly soft, so I'll give them that! Our second night, a large group kept the floor awake until about 2 a.m. You can hear almost everything happening in the hallway and nearby rooms. I'm pretty easy to please, but this hotel is living on what it used to be. With some renovations and better upkeep, it could be a great place again.

The room and the staff was okay. No break fast

I had a two-day staycation and was delighted to find a reasonable price for a king jacuzzi suite available. I felt bougie at the amount of space in the suite which had a full living area (couch, TV, dining table, desk), a balcony which overlooked the beautiful and spacious indoor courtyard - great for people watching! - a standard bathroom, plus the separate bedroom with king-sized bed and jetted tub.

Customer service supreme, clean

Lobby

The ambiance is grate rooms are big lots of space and clean. I just wish the coffee shop and restaurant at the main floor is open.

Room could have been