Banyan Tree Sanya

매우 훌륭

Definitely best resort when in Sanya. Especially excellent service from manager Spencer Yui made our memories more special. Higly recommend to stay in Banyan Sanya

호텔이 약간 낡았지만, 그래도 관리 상태나 시설 자체는 정말 최고입니다. 여자친구와 정말 좋은 시간 보냈습니다.

Lovely two day stay at the Villa in Sanya, away from any crowds and a nice beachfront mostly to ourselves. Breakfast was quite good even if dinner on-site was more average, but quite close to downtown Sanya so plenty of local dining options within easy reach. Very pleasant little retreat!

Schönes Resort - etwas ausserhalb- und auch etwas in die Jahre gekommen. Strand - viele abgestorbene Korallen und Muscheln. Nicht geeignet zum barfusslaufen. Wasser sauber und warm - jedoch nicht sehr tief.

Th property is located in a quiet neighborhood and is perfect for families and couples. I enjoyed the private pool and the outside bathtub. In the morning, you could hear birds which is refreshing. Staff is friendly and attentative. The beach is great as well although you cannot swim in it due to water conditions. I really enjoyed the stay.

The property is quiet and beautifully maintained. Staying at the pool villa is dream-come-true and swimming under the moonlight is a quite unique experience. Staff is friendly and attentive. Wendy from the spa is exceptiaonal. Her neck and back massage at sunset just left a sweet touch to the whole experience.

整体感受非常好。酒店地理位置很好，离市区很近，自有海滩也非常漂亮。客房私密性很强，很安静，在酒店入住不会受打扰。但是房间设计不算合理，虽然别墅面积很大，但是很多区域其实极少会用到。房间设施比较旧，卫浴设备不好用。住了一晚豪华泳池别墅和一晚海景泳池别墅，房间基本一样，海景别墅也基本看不到海，但是视野开阔性会好很多。再到三亚还会选择这家酒店，不过住最基础的房型就好了，体验差距不大。 但是，整体中还是有一些瑕疵，9月24日下午办入住的女生工作交接中有严重的问题，导致第二天更换房间（两天订了两个房型）时酒店完全没有安排，等待酒店通知和打扫浪费了一两个小时时间。事后道歉极无诚意，居然是送了一个包含两个香蕉一个梨子的目测人民币不超过7元钱的果盘，而果盘其实每天正常都会有。事情不大，但是处理态度太令人生气，送果盘的补救方案简直匪夷所思。 其他工作人员服务都很好。 这次住了悦榕庄、丽思卡尔顿和保利瑰丽，综合看悦榕庄还是不错的，位置加分大于服务减分，所以下次还可能会选择这里，只是千万不要再碰到上次那个前台。

設備殘舊及壞掉，沒有更換新的。例如沐浴露瓶出水柄位已生铹及脫掉，沒有更換新的。視頻列表所顯視的視頻不正確，80多號以後我視頻是沒有的。我住的是家庭房，樓上樓下，電話不能從房間打通到另一房。

Property was beautiful, and well maintained. However, the villa was very dated and not clean. The layout was strange. There was a weird smell in the rooms. A bit complicated to get a taxi if you don’t have a taxi app or know a taxi phone number.

We really enjoyed our stay in Banyantree Sanya with very relaxing atmosphere and friendly staff. Especially we do appreciate Peter’s support throughout our stay. Although it was not warm enough for swimming, it was great to take outdoor bathtub and jacuzzi under the moonlight.

酒店的軟件不錯，員工服務態度十分好，不管是禮賓部服務員，到沙灘的工作人員有十分有禮貌。但硬件已經很陳舊，房間沒有晾衣架，泳衣不方便掛。

很好的位置賞日落最佳不會太多人也有免費的茶點一一邊吃一邊舒適的賞日落一樂也。客房十分濶落私隱度高設備10分齊全也頗為清潔。服務員都很有禮貌殷勤招待服侍周到。是一間絕對入住的渡假酒店。

The hotel is beautiful and had everything to be amazing. Nevertheless, the service was terrible. Probably 98% of the staff didn't speak English and from the remaining 2%, 1% did speak English but didn't speak Chinese. It was impossible to ask for an omelette with 2 eggs at breakfast as a point of reference. Staff would answer ¨yes yes yes¨ even though they actually didn't understand a word of what you were asking. In a hotel of this level, with this kind of pricing you cant forget about the service, its what makes a big part of the whole experience.

とにかく古いです。建物も、内装も。ソファがカビ臭くて、離れは使えませんでした。ホテル内のレストランは気の利かなさがひどいですが、味は満足できました。中国語ができたので困りませんでしたが、英語はほとんどの人が通じません。 しかしながら、家についているプールは最高でした。すごくのんびりできて、非日常を味わえるのは間違いありません。朝ごはんのビュッフェのレベルは高かったです。

三亞5星渡假飯店VILLA房間算中國難得純渡假形飯店, 但因是暑假客人有點多有吵餐廳也很多客人少了安靜渡假感.

酒店环境非常宁静，工作人员服务非常热情，别墅设计也很注重私密性，唯一不喜欢的就是所在区域，我不确定鹿回头算不算市区，但作为度假区域更喜欢亚龙湾。

Staff very nice, good view, a very comfortable place for relax

大変ゆったりした、最高の休暇が過ごせる施設です。部屋にプールがあり、十分な大きさなため、共有プールに出向くこともなかった。また、プライベートビーチもかなり良く、美しい景色に、完璧な設備で大変ゆったりできた。食事も問題なく美味しかったし、スタッフの対応も良かった。

I very enjoy staying in Banyan Tree Sanya, their services is really good especially the front desk gave us lots of support. We got upgrade to the Deluxe Villa, the room is really nice and pool is big. Their food is good, much better then I expected. They are very caring to their guest, one day front desk called and ask how is my stay in hotel? is everything ok? and I just told him the bed is a bit soft cause my back is not so good. And they immediately arranged the staffs to add the wood board under my bed in order to make it harder. It really impress me. All their staff is very kind and polite. I really have a good time and will stay in Banyan tree again if I go to Sanya next time!!!