Hilton Shanghai City Center

We arrived in the Hotel at 3pm from the airport. The room wasn’t ready and the reception told me that they are not sure if the room will be ready even an hour later. We had another schedule so we had to clean up at the public restroom and leave the hotel to go our next appointment. Didn’t get any official apologies or a sorry note or anything. They don’t have anything to say about this situation except the room is not ready and they are not sure when the room will be ready.

hilton is fine but location is a bit out of the way. very competitive market in shanghai so ok if you get a good deal.

Elegantly decorated- boutique style :) Excellent breakfast selection Excellent staff service

The room is clean and comfy. The staff is friendly and efficient. The property location is good for exploring the Former French Concession neighbourhood and its many eateries, shops and attractions.

已經是第五次入住，但是这次房間地上发現幾十隻虫屍體，卫生严重出问題

El hotel está nuevo y limpio, todo en perfectas condiciones. Como negativo debo destacar que el baño es abierto (integrado) a la habitación, estando únicamente el WC en un lugar privado y con puerta. Para un viaje con hijos, amigos o compañeros de trabajo esto es muy incómodo. La ubicación del hotel tampoco es la mejor.

Clean everything. Layout of room is a little odd, but nothing bad

部屋の設備も整っており、清潔感もあり綺麗でした。朝食は渋滞していたので、二箇所ぐらいあると良いと思います

The hotel staff were very helpful in accepting my food deliveries and parcels, and used robots to deliver them to my room efficiently.

i will give an overall score of 80 points /100

I really appreciated how every staff member and to name a few names that we can remember - Sabrina and every staff in the executive lounge, the new executive chef Matt, and his team of waiting staff and chefs, conceige staff Mark and his team. We had a rocky trip because my husband became unwell in the trip but their caring and personable attitude with the willingness to go the extra mile has eased the pain to some extent. A big Thank You 😊

Good location! Modern room

Nice location

Clean spacious room. Enjoy my stay, only feedback is the pillows are too flat

Excellent location for city walk close to Wukang and Yuyuan road. Everything’s new and clean. Nice gym and swimming pool facilities. Will certainly recommend it to my friends.

Spacious, modern and clean room. Upgraded at check in, friendly staff during check in and check out. Great location.

服務很好 房間乾淨

酒店对面有工程正在進行，早上8点噪音很大。空調不能調冷。

Location, transportation, room and lobby hall design and decoration, services and in house restaurants all are very nice! Enjoyed our stay!

Great breakfast, great customer service