Sheraton Grand Wuhan Hankou Hotel

Front desk 대응 인력 친절도 부족함

너무 만족스러웠습니다.

시설은 깨끗하고 좋습니다. 단 바나 커피숍 등 직원들 전문성이 약간 떨어지는듯 하네요.

Staffs are nice and service is good

地點方便，雖然距離最近地鐵站有點距離。附近食肆林立。房間寬敞清潔，前台職員服務快捷有效率。早餐非常豐富選擇多，另外值得一提，房務工作人員非常貼心，會因應客人需要調整所需物資供應，例如護膚用品等。值得一讚。

Very clean and friendly staff

The room was extremely comfortable and quiet. The staff were excellent.

Very good

Beautiful property in a great part of town. All my encounters with staff were great. Highly recommend this hotel.

VERY NICE HOTEL TO STAY , MOST STAFF ARE VERY NICE.

工作人員很細心，幫我的兒子從美團外賣櫃取出了外賣，非常好好服務。下次住，一定會再來喜來登。

Frokost med fantastisk variasjon og kvalitet. Pene store rom. Club gir tilgang til lounge. Som har et godt og variert tilbud for en kveldssnack. Måtte betale for ekstraseng når vi allerede hadde betalt for rom med 3 personer. Måtte også betale ekstra for å bruke bordtennisbordet.

ホテルのサービスを感じることのできるホテルでした。 また利用したいと思います。

Live eight nights here. Frankly speaking, no any service attitude to customer from the restaurant female manager. Refuse my request to switch the breakfast from one day to another due to the very early check out of the last day. Please underatand I am paying for the good service from a five star hotel, but you make me feel I am facing a government office.

想不到香格里拉的房都有發霉味

Good service, comfy bed, clean room, and good breakfast.

交通の便利な場所に立地され、空港や漢口駅、地下鉄などに近いです。ホテル全体は広々として、設備環境は五つ星ホテルに相応しいレベルです。朝食はバイキングで、メニューが豊富です。サービスも良くて、コスパも抜群です。滞在期間がとても快適でした。

I stayed at the hotel from 11-13 Dec. I spent more to book a king bed room, but the room was not available when I checked in because they over-rented out their king rooms. I was offered a twin room but they offered to change me to a king bed the next day. On the following day, I changed to the king bed room. The room was warm and it was obvious that the AC was not functioning properly in room 3318. When the technician came, his advice was to open the window until I decide to go to sleep. Note that the hotel was still serving cold AC and not yet switched to heating mode. The more ridiculous thing is that when I was sending him out, the air in the corridor was much cooler than my room (supposed to be set at 16degrees Celsius with max wind speed). He suggested if I wanted to keep my main door open. Shall not stay here again if I return to Wuhan.

Staff were friendly and helpful Room was a bit outdated but clean Good location right next to a shopping centre Breakfast was ok

Close to a shopping mall where we can also find food. Staffs are friendly and very helpful. Subway is not too far a walk from the hotel. Will definitely consider staying here on my next trip back to Wuhan.