The St. Regis Zhuhai

리셉션, 청소원, 헬스장, 수영장, 식당 등등 가는 곳마다 직원들이 친절합니다. 궁금한 사항과 문제들을 바로바로 해결해주었고, 어떤 수영장 남자 직원은 본인의 핸드폰까지 써서 고객센터에 연락할 수 있게 도와주었습니다. 마카오로 간다면 더 없이 좋은 장소라고 생각합니다. 단점: 밤9시쯤 저희 어머니가 주무시고 계시는데 문을 몇번 두드리더니 방에서 인기척이 없자 남자 청소직원이 청소를 하러 불쑥 들어온 일이 있었습니다. 호텔측의 어이없는 착오가 있었던 듯 합니다. 밤에도 청소를 하게 하는 호텔 시스템은 문제가 있습니다. 주변에 완자이 해산물 식당이 있는데 맛있고, 서커스 공연도 재밌습니다.

Hôtel très très bien,

超级遲交房，4点多也沒有準備好房間。雖然作出一些補常也有点不快。作為超5星酒店早及晚自助餐食物真的很一般

The shower is broken otherwise all good

冷氣故障，不能下調，凌晨一點工程人員在房檢查，所有隔塵網滿佈灰塵，令人擔心多久沒有清潔過？工程人員馬上清洗再安裝，但都沒太大幫助，由於已經接近二時，我們只好繼續休息。 到酒店大堂有人員上前接過行李，給我一個號碼牌，表示會送上房間，之後到前台check in，服務員沒有提過有關行李牌的跟進，我不以為然，上房很久都沒有人送行李上房。致電前台，原來他們沒有同concierge 溝通過，無人知道行李是我房間的。折騰一段時間才有人送行李上房。 以 St Regis 級數同價錢，服務水平同質素都配不上。

我們一家五口book了兩間雙床房，我們三點check-in，我們要求兩間隔壁的房間，員工們說一層樓只得兩間房係雙床房要等其他住客check out安排給我們，但仲要清潔，我們起碼等1小時之後才安排到給我們，所以我們也要自費去coffee shop度飲房，卒之等到4:30後才有房給給我們入住！除此之外，酒店各樣嘢都十分之好職員有禮也10分helpful，房衛生環境也很好，自助早餐種類比想像中少，但可以接受！之後我也會再次入住的

整體非常好，大堂服務員能照顧到顧客可能等得太久, 會定時跟進和盡快安排上房, 管家服務都很到位，但早餐就差少少。

性價比高的酒店

Very good living experience in Regis! Butler Terry is always professional, helpful, kind, trustworthy and considerate! Settled down everything for us! Thank you, Terry!

Prefect as usual

An eye opening experience with St. Regis Zhuhai Butlers did an incredible job making us feeling most welcome! Jason Shawn Ambe Were a great team. Jason ,one of the butlers was the highlight of our stay , he is a true gem and he was willing to go above and beyond!

Great experience as expected. Butler is very helpful and professional.

Best Hotel

Great service and large room.

Great services!

Excellent service as usual!

高端的客房設備，所有員工的服務非常優質，早餐在秀. 餐廳的食物質素好高啊

酒店的職員非常有禮貌，上下每一位職員見到面也會問候，笑容滿面。 我們各人抱着很大的期望去吃早餐，但最終很失望。因為食物質素有很大的改善空間，款式雖多但味道不是太好吃，例如油條亦較硬，蝦餃皮很易爛，亦都較厚，連生果也不夠甜，雪糕像溶溶地。

First of all, usually I'm not a demanding customer BUT in view of the price and class of this hotel, I have a reasonable expectation on the service and thus I make the following comments:- 1. The buffet breakfast is POOR. The waitress led us to the table after a long time queuing, and we sat down, another family showed up and told us that we were using their table, while there was no any indication on the table was being used and the F&B staff did not have any record on the table arrangement so that they did not even know that the table was being occupied by the others!! After they arranged another table to us, they served coffee, and you can see in the photo that the coffee leads and make the cup looks so dirty, and the hot coffee was NOT hot!! 2. Room is nice but not clean enough, while dirt were found in the drawer of the cup cabinet. 3. Butler service was so-so. When we requested for ice bucket with ice, they only sent the ice to our room and claimed that we didn't ask for bucket. 4. When my friend called and asked for some arrangement before check-in, the staff doesn't knows English!! Conclusion: I won't recommend this hotel to others and this was definitely the one and only one time I would stay in the hotel. I cannot believe the standard of this hotel is so poor!!!

房間非常豪華及舒適