호텔 홈

The room was good although I found hair that didn't belong to me on the sheets..Also noticed that the floor wasn't needed better sweeping....I came to find out by a male staff that I couldn't invite my friend to my room..although my friend lives there in town...my friend was only picking up that I brought as a gift..and this whole incounter, the male staff was a bit rude..😐

Der Check in war ein wenig lange und interessant mit dem mehrfachen vorzeigen des Reisepasses und der Buchungsbestätigung. Jedoch war ich froh als ich mit meinem Fahrrad das Zimmer betreten konnte und eine warme Dusche nehmen. Alles in allem gut.

Todo muy bien

Took more than 1,000,000 pesos from me despite not using the reservation. Even though I told them I was cancelling they still took all the money for the reservation . I made it very clear we wouldn't be attending, my granpda made the reservation and he's not great with technology, so he didn't know how to cancel with Expedia. By the time I could help it was too late and they took the entire cost of the 4 nights. I understand that there would be some costs involved with this, and as such I was willing to pay even up to half of the costs involved, which I communicated with them. But to be charged the entire amount for a room that was not used is completely outrageous, I think they really lack compassion as losing this amount of money is completely devastating for our family. I would highly recommend avoiding this place if you do not want to be stolen from. Doubtless this sort of policy would transfer to other parts of the hotel, as they clearly just want to charge as much money as they can without any sort of common decency.