로열턴 스플래시 푼타 카나, 오토그래프 컬렉션 올 인클루시브 리조트 & 카지노

Terrible customer service.

Se pasa bien, un lugar tranquilo para la familia.

My family stayed at this hotel for 4 days (June 16–19) for what was supposed to be a relaxing vacation. Unfortunately, our experience was extremely disappointing due to persistent problems with the door lock system from the very first day. Our room key card failed to work multiple times each day—sometimes 4 to 5 times in one day. Every time this happened, we had to go all the way back to the lobby, wait in a long line, and ask for help. We repeatedly requested a room change, but the staff at the front desk were unhelpful and quite unfriendly in their response. These constant issues seriously disrupted our trip and turned what should have been a joyful family vacation into a very frustrating experience. We do not feel satisfied with our stay and would not recommend this hotel to others.

Hotel staffing was very has poor customer service practice, the buffet staffing is terrible, no one seems to like their job and do it with a frown on their face. The food was repetitive for all 4 days i was there. It sucks that alot of visitors share the same sentiments and nothing had been done about these issues.

The property was nothing like the pictures run down cracks in the mirrors. Ceiling had cracks and patch repair work. Overall cleanliness was subpar. There was no way to get reservations for a party of our size. None of our diamond package was given to us. It was supposed to include upgraded liquor, upgraded food, but service and accommodations none of which were provided to us or Buttler informed us that he would not be able to assist with anything including restocking our fridge, which only had two waters and two sprite for a party of seven.

Room that I thought I reserved not the same room that I stayed in room was too small for the family of 4 also was very dirty will provide pictures also when I requested to change the room for bigger room they said not available manager is so rude didn’t help at all I request at least some of my money as refund or credit to use in the future I feel that I paid to much for this vocation very bab

Los cuartos huelen a mucha humedad y no estan m

i stayed at this hotel for a day, the staff provided excellente sevice,manager verenice thank you for you help in making me fell good. thans also to oneida for helping me with all my questions and giving me solutions, in the lobby bar. to all the staff,thank you very much,

Deben mejorar con sentido de urgencia la forma de reservar y disponibilidad de los restaurantes. Fueron 6 noches solo se logró hacer reserva para 1 noche. Fuimos en 3 ocasiones solicitando ayuda con esto y no fue posible ni dialogar con respeto debido a la la supervisora Verenice fue muy desconsiderada y bastante irrespetuosa. Todas nuestras cenas terminaron siendo en el BUFET. El hotel es “all inclusive” y no lo parece con el asunto de las comidas limitan demasiado al huésped obligándolos a comprar comida botellas para consumo adicional para lograr una reserva. Recibir un servicio con el hotel implicaba siempre una venta extra, nunca hubo ese servicio de hacer sentir al huésped verdaderamente de vacaciones.

Need little impoverishment en room cleaning bathroom

Everything I like I would like agen

Waw unos días perfectos, viajé sola con mi hija de 11 años y el staff en el resort nos trataron bello, no nos queríamos ir. Gracias a mi camarera Vianney por ser tan amable y servicial, también a los meseros en especial a Elías que nos atendió en Mexican Cantina y Alejandro en Jade Asian Cuisine, su trato excedió nuestras expectativas. Gracias

La propiedad está muy bonita, pero el servicio de la mayoría de los empleados es horribles y hay que estar rogando para que te den el servicio Y con todo que se les daba propina

Air conditioner, poor service.... room service horrible...

I had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. Staff were friendly and always ready to help. The location was convenient, and amenities like the pool/water park and breakfast exceeded expectations. Overall, a great experience and I’d definitely come back.

Me encanto la estancia, el lugar muy bonito y un servicio de maravilla

Muy pocas actividades , restaurantes cerrados , restaurante de mariscos super malo y malisima atencion , perdida de tiempo en general , no lo secomiendo para nada

No brega ese hotel solo bregan los meseros y la que limpia el cuarto

Muy bueno todo, el personal es excelente. Radhames, Francheska fueron de gran ayuda. La pasamos muy bien en familia.

Disappointing Stay – Unacceptable Service and Hidden Costs As a family that has stayed at many all-inclusive resorts, we were truly disappointed with our experience at this property. From the moment we arrived, the customer service was underwhelming, and the overall experience did not live up to the standards we have come to expect. One of the biggest issues was the difficulty in securing reservations at any of the restaurants. It was nearly impossible to book a table unless you upgraded by purchasing a bottle of wine even at all-inclusive dining, which felt like a cheap and unnecessary upsell. To make things worse, when I sought help from a supervisor to address the issue, I was met with complete indifference—no one seemed willing to offer any assistance or try to resolve the situation. When I fell ill during our stay, I had to visit the on-site medical doctor. While I appreciate the kindness of the doctor, I was shocked to be charged $350 for what amounted to a very basic consultation—taking my temperature, pressing on my abdomen (I had abdominal pain), and checking my blood pressure. At other resorts, such services are typically included as part of the guest experience unless further treatment is required. I was left feeling taken advantage of, especially for such a minimal service. Overall, this resort fell far short of expectations, and we left feeling disappointed and frustrated. Having stayed at numerous all-inclusive resorts in the past,never an experience like this