베이싱스토크 호텔

The only good thing about this hotel is the Reception and Bar area. We stayed 31st July 2026. The welcome we received whilst booking in at Reception was professional, friendly and courteous. The bar area is welcoming and the Bar member of staff was chatty and friendly, but I am afraid that is it. Our room 226 was very hot, no air-conditioning. The shower didn't work and there wasn't any hot water. It trickled out of the hot tap. My wife had to have a cold bath. The bed was a Queen size massive bed but was far to soft for us. This meant we didn't get a good nights sleep after travelling 500 miles from Scotland. We went to the bar area and sampled the beer and wine. Reasonable prices and both were well kept and fresh. As we passed the Restaurant area some two hours prior to it opening for Dinner, I saw salads had been put out on a middle table in a very hot room. I was a little concerned at this as there was only a very small chiller in one corner of that room. None of the salads were in this chiller. Things got worse when we went down for dinner. It was self service 1990's style. The mince pie was heated up from another day, was dry and the pastry looked plastic. No signs to as what the food items were. The Mushroom stroganoff looked disgraceful and the rest of the food was extremely basic and unprofessional. Breakfast was the same, soggy hash browns, dried up bacon and over done sausages. Extremely poor!!

Swimming pool closed!!

The hotel was clean and the room ok. The swimming Pool was out of order though and as it doesnt have air con the rooms were hot (they did provide fans and they can't really control the weather so it's not their fault!) It was probably a nice hotel in the 90's

Mouldy bathroom But very helpful and pleasant staff

Very good! Modern, fresh well maintained room. Everything worked as it should. Ample conveinient parking.

Friendly and helpful staff

The room we stayed in had water regularly dripping out of the bathroom light. It was concerning but there was no one on reception to report it to. There’s also an hour stopper on last admission to the pool. We didn’t get to the room until 10mins before last admission so we couldn’t enjoy all amenities.

Gym closed a 19:00, pool closed, breakfast not until 7, chef refused to poach an egg, smell in room unbearable, windows locked so can only open part way in 34 degrees with no air con. Room not made up during stay. No usb in rooms. Common areas need refurb in the 90’s - avoid

Receptionist stitched me up and put me in a room with no windows. I have MS and couldn’t cope and I slept in Car. Had another night booked but was refused refund and was rude too and whatever . I stayed some where else. Staff not that good, in fact rude and enjoy others misery . hotel is cheaper for reason

Pool was closed hotel didn't contact to say so was very disappointed as the reason I booked was wanted a hotel with pool to use

Functional, but very dated and under loved hotel.

I had a Large Double Ensuite Room. Quiet Location. To Improve :- Do not use an Extention Lead for the Large TV - a hazard for guest to wheel the extension lead to a socket Drill the TV into the wall facing the double bed The chairs around the table looks like a meeting room - please remove and the office chair opposude the dressing table does not match. Decor is outdated. Perhaps antique decor as it would suit the hotel and buildings Cold table in bath is hard to turn Sink is blocked in bathroom needs to be unplugged Rusty metal taps and plugs needs to be polished Dryed flowers are outdated fresh flowers are better ie roses and champagne for Guests Fridge was dirty needs a kitchen cleaner and dusty underneath too low needs to be put at a safe height to avoid back injury. Curtains are winter and should be summer Garden has huge potential ie a strawberry garden with herbs. Its overgrown. Windows are broken locks are not attached. Note pad and paper essential. Not enough Tea bags too many herbal teas. Leather polish for sofa. Wallpaper damaged needs re painting to lighten room with pictures Art / Hampshire History as location is beautiful. Dutch German and French translation please. Walks nearby with a guide to walks with pack lunches available. Bus routes and shops. Excellent hospitality.

Called hotel before booking and asked if pool was open to be told yes Booked room get all the way there to be told pool was closed I could of booked a different hotel if I was told

The staff are lovely, very helpful. Room was gorgeous, just like being at home. The whole hotel was extremely clean. Will make this our hotel when coming back to see friends and family.

Avoid, paid a high price for single room without a window. No air conditioner or fans available.

Unfortunately no draft beer at time of stay disappointed 😔

Ask for a fan for your room this summer.

Booked this hotel because of the pool and gym which I used every day. Be aware that there are swimming lessons on a Saturday morning so you won't get a quiet swim then, but great at other times. There is an additional charge for this. Had to swap rooms as the fan in the bathroom wouldn't turn off, but the staff were really helpful in finding another room. There are areas of this hotel which need some attention, but it was clean, and the bed was comfortable and I slept well.

It was colorful room and wonderful view as well

Very easy to book and check in great rooms clean and tidy .staff very friendly and helpful nice soft relaxing leather sofas in bar area. Over al a very nice hotel