Best Western Abbots Barton Hotel

In all a nice place

The rooms are good and clean. The bar and kitchen service is very poor. With next to nobody in the bar you are waiting for upto 5 mins to get served and I’ve had to go to reception a couple of time to be served. The food takes a long to come out, only 2 other couples on Wednesday night waiting before us for good and it took 40mins to arrived. Very limited menu as well.

Our room was very outdated and didn't look anything like the pictures. Lift was broken and we were on the third floor which was extremely difficult for my mum with COPD. Staff were friendly

Great hotel, nice facilities but not as close to downtown

Had a really good stay at this hotel. Close to the centre of Canterbury and parking available at the hotel. Lovely room and very friendly staff. Will definitely stay here again

Had a great stay, loved the bath tub. The decoration in the room was nice and clean. Definitely recommend!

Unfortunately we will not stay at this hotel again. The property is not sound proofed at all. You can hear guests upstairs, all night was noisy because pipes was making awkward noises or something else was working there! It’s difficult to explain what was that but it’s very disturbing.

Lift broken down up two floors room very comfortable and well prepared by Susan menu was limited due to the refurb but was very nice the new bar area was very well decorated if the rest of the hotel is going to be of the same standard ?

The property was in a very good location, walking distance to Cathedral and shops. Parking was available which was a big plus in Canterbury. Hotel restaurant is being refurbished which I am sure will be lovely when complete but currently bar food which was not of a very good standard.

The hotel is undergoing refurbishment and parts are rather shabby. It only had 1 lift and went out of action during our stay resulting in a long difficult walk up 3 floors.

Very nice room comfy bed

A lovely hotel, room was fantastic, everything we needed, very clean, very spacious, we could of had our room made up every day but opted out, food was excellent, the only comment I'd give was that they need more staff at breakfast time, they were lovely, very helpful & friendly but seemed to be very stretched. Apart from that no complaints whatsoever. If we're ever that way again, will definitely stay there & also reccomend to our friends & family.

Great welcome and a lovely stay, helpful staff, very nice room and the breakfast was lovely.

It was for our wedding anniversary, love Canterbury and was our first visit to the hotel. Beautiful place, shame we had scaffolding at the back of us, which we looked on to, really rattled and the plastic was flying around due to the high winds.

Staff were nice, hotel communal areas were nice. Room was nice but bed was uncomfortable and shower was well used.

Stayed here for one night before visiting Kent University. Close to town, a 15 min walk into the centre. We had a family room with one double bed and two single beds, the size of the room was excellent and probably one of the best sized family rooms we’ve stayed in. The front desk check-in staff were very friendly and helpful and were able to answer all of our questions. Whilst the room was clean, it was very tired and run down, the bedsheets had some stain marks on them, and the carpets have definitely seen better days. Being an old building there was no sound insulation every time someone in adjoining room or below us flushed the toilet or close the door we could hear it, especially in the middle of the night when people are getting up to use the toilets. The downstairs area by the lift had a very musty and old building smell about it. Whilst it had Carpark on site, the spaces are very small and I suspect they’re probably aren’t enough spaces for everybody who stays at the hotel. We arrived at about 7 pm and had one of the last spaces, which is rather tricky to get into and out of. Would I stay here again? Probably not in its current state, as there are plenty of other hotels in Canterbury, I would probably try one of those first. Having said that if it was to be refurbished, possibly as the room size was good for a family.

Very good hotel, staff are friendly. 10 min walk to the city centre shops, free parking , rooms are clean. Breakfasts were very nice Only down side, WiFi not the best and bar is a bit pricey

Stayed here last month andbhad a pleasant time. The room was tidy & comfortable, and their morning breakfast was delocious and vast in variety

Decent hotel for the price, Wi-Fi was shocking and requires upgrading.

The room and facilities were very good, and the staff were excellent. The proximity to the city centre was good. We particularly liked the shower.