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Not very well sign posted from the start ( parked the car no sign to say entrance as your around the back ) also inside the spa there no signs to say for example what sauna done what or mixed steam room this way nothing. The restaurant wasn’t sign posted we arrived and then was told there was another restaurant up the hallway. It’s a bit of figure it out yourself. Rooms was very basic considering this place is ment to be a luxury spa. Room was quite cold and there no heating or air con in rooms . But on the other hand it’s very chilled and relaxing. The staff at reception can’t remember the man’s name was so friendly and also the lady who served us our food . The food was 10/10 overall it’s worth the price we paid £250 for an over night stay dinner and breakfast and use of spa for 2 of us

I had a very unsatisfactory stay at this hotel and feel compelled to share my experience. The nightly rate is quite high, and to my surprise, they charge extra to use the spa facilities after 10 AM, which feels unreasonable. Additionally, check-in is late at 5 PM, making it challenging to make the most of your stay. Breakfast was another letdown; while they provide fruit, if you're hoping for something warm, be prepared to pay extra for it. The overall atmosphere was further soured by the rude staff when I was not happy about paying extra for the spa. To top it all off, the restaurant was disappointing as well, failing to meet even basic expectations. I would not recommend this hotel based on my experience.

Was calling the hotel for hours - no answer. Doors locked on arrival. Check in was terrible with miserable staff member who looked like he was asleep. Nothing special about the stay or room. Felt very run down and disappointing. The breakfast was nice. So was the waitress.

Wonderful stay

I was worried after reading some of the recent reviews, but we had a great time and wish we had 2 nights there. The setting is gorgeous on the lovely lake, loved the food at dinner, it was really tasty & healthy , we had a really spacious room. The decor is old fashioned and the bathroom needs updating but most old English hotels are. Breakfast was terrible & very slow but we enjoyed everything else. The spa is lovely but was very busy until after 5. in the evening There was a brilliant pianist playing in the lounge area which was nice.

Had an amazing time went for two days and extended two days great service food and spa facilities Will definitely return Roma Mahrotri

The hotel is lovely, the spa is nice but some of the saunas were not very hot, and some oats were not working at all. It’s not a huge spa but was perfect after a day exploring. Wouldn’t necessarily spend all her day here but a couple evenings in the evening was great!

Fantadtic hotel, stunning but the Spa jacuzzi temperatures are worst i have ever been to, luke warm, guests were saying it put them off coming again, we got quite cold which isnt good and needed a hot bath to warm up when back in the room, apart from that fantastic, such a shame as really loved it there

An absolute chambles for a well loved brand name! Arrived at 10pm,the night receptionist was angry and did an awful check in, were told there is no room service or even a snack or a drink. We were handed a paper to say that if we want to use the SPA next day we have to pay £70/person including lunch. Room was OK can do with a proper clean. Breakfast was limited in options. Check out was a nightmare as there was a huge queue and we were waiting fir over 30min. We opted for the express check out at the end bit still had to queue to return the robes!

Lovely relaxing mini break. Spa treatments were woenderul, thank you Izzy. Food was good and the Spa wasn't too busy. The pianist who played in the evenings was excellent and a great addition to a relaxing evening.

Grounds were nice, but nothing else.

We booked this over night trip for our mini moon and told them well in advanced, when arriving to our room the beds were singles, this was quickly resolved, but found the bed very uncomfortable, no hot water in the shower, hydrotherapy pool cold and so was the sauna, we also booked ourselves a treatment but when waiting to go in we found it was double booked, they offered us complimentary lunch because of the mix up to find our names we're not actually down to eat, a lot of little issues that really didn't make us feel that relaxed

No point

Awful stay do not recommend at all. Visited this past weekend for my birthday, which we made a note of on the booking but was ignored. The rooms are tiny and very dated with a lot of things broken and not working properly like the shower and door locks. There is also no air con in the room so prepare to be boiling. The location is lovely but the grounds are not well looked after at all. The front grass by the lake is so covered in duck poo you cannot walk without standing on it. The patio is grimey and in desperate need of a scrub and the furniture is broken. The service is absolutely horrendous. It took over 2 hours to serve us 3 courses for dinner, we had to keep begging to be served. Everything is supplemental on the menu and the choices are poor. I was served food and drink that I was allergic too twice despite telling them numerous times and being given an allergy report for our table. The breakfast options are incredibly poor and any hot food is of course, supplemental. The staff are beyond rude and really know how to make someone feel unwelcome. In addition to all this, you cannot use the spa facilities before 5pm unless you pay £70 per person per day in addition to your £500 a night room charge. The outdoor pool has never been cleaned and you swim amongst dead bugs. They closed the checkout desks during check out hours, likely so we have to go through express checkout and can’t give any feedback. It was a super disappointing trip and ruined my birthday weekend.

Room and view super

Lovely staff welcome

Menu was a bit boring and no proper cooked breakfast available. Chicken sausages and Turkey bacon doesn't cut it for me.

Champney’s really need to start investing into their hotels Tired worn out rooms ,and pathways , generally cost. Cutting on the little things breakfast cheap n cheerful premier inn does a better job ! Staff wonderful spa pools were nice but would I rush back no !

The hotel was lovely and clean

Staff were excellent.