The front desk lady was the most professional. One front man was very smiling, polite, professional. The two others much too casual, lack of class, not the behavior expected from front desk staff. I was given an apartment with a view on a parking, while the site boasts a nice corner room with roof windows. They kindly swapped this one for another, slightly better, but I had no linen for the sofa bed. I waited 25-30 minutes at the lobby for someone to give me the set. There was no staff. They expect you to call them on WhatsApp! When I finally got my heavy bundle (linen, pillows, towels), since I never take elevators, I had to take it to the fifth floor, up the stairs. It was a few kilos added to my personal belongings. The front man just didn't care at all.
The hotel is very conviently located near Manchester Piccadilly. This neighborhood is not the best one, quiet noisy (and ugly), I couldn't sleep windows open, people shouting, noise of drill, traffic. The apartment was OK, the size was comfortable, it was clean but not perfect. The kitchen is OK but supplies are insufficient. More dishes, utensils and cutlery are needed. A proper coffee machine would be greatly appreciated.
I stayed 9 nights and was offered one cleaning. Two are necessary, at least to put some more toilet paper, shampoo, shower gel, and empty the trash cans. The sofa bed is not convenient and not comfortable at all, the mattress is terrible, I guess no manager has ever tried a couple of nights here.