크레이지 베어 호텔-스타드 헴턴

The staff were great and made the stay much better. It was an unforgettable experience, and we will return again in the near future!

Way too expensive. Very dark the wife couldnt see properly to put on make up. No where to hang the towel or dressing giwn in the bathroom.

Jenni.

Was really good we were room only, very bougie for our wedding anniversary. Would of given it 5 stars but there was a delay in getting the security deposit back which was debitted and not held! Had to chase to get it credited back to our account.

Terrible room, mould in bathroom, peeling decor, condensation, shower gel empty, room directly below smoking area, no breakfast, asked for a refund, offered £150 off next stay, refused and got pushed us back to Hotel.com, great value at £300 a night, not. We did have a great Thai meal but that was about it.

2 days before our stay we get a call to let us know there will be a party taking place and the rooms are directly above it! The receptionist who made the call was shocking and felt like she couldn’t care less that I spent virtually £400 on a room for the Hubby’s birthday and a big event was going on until 1:00 in the morning! We ate food on site which was lovely but each time we had drinks we were met with different prices for the exact order. We question it every time but were met with that’s what the till says! To top off this horrendous stay - staff entered our room at 12:30 in the morning without warning, frightening us thinking we were being attacked no calling out to see if anyone was in the room before entering just flung the door open. 5 minutes later as we were getting changed to find a manager the door unlocks again in the middle of me and my husband getting changed. The staff claimed a drunken guest claimed they had checked out of our room but didn’t bother to check their systems to see we were not checked out. I was told there and then by the manager we would get a full refund yet nobody has called me today - receptionist in the morning was also clueless claiming she had no idea what had happened the previous night and changed her mind not even 5 minutes later to say I would get a refund! Eagerly awaiting a refund before I escalate further as it totally ruined my husbands birthday and were scared all night that we had to barricade the door.

Our stay here was for an on-site wedding. The event was well run, food was lovely and staff were good. The area around was lovely, safe enough for children to have a run around. I liked that the evening disco in one room and there were other areas if you wanted to sit out, chat with friends and family Our room was comfortable, the decor is quirky but

The room is incredibly small, dark and humid. cheaply decorated with old fashion

On check in we were gifted an upgrade and given the option of two rooms which was quite unexpected. The staff were happy and chatty with us. We had a meal in the Thai restaurant which was really delicious. Nothing really to fault

Everything fantastic bed a little uncomfortable

Amazing place, very relaxing, Thai food was amazing

The staff were amazing and polite. The food was excellent but breakfast a little costly. The room was unique to say the least but too dark! Bed so comfortable, decor a little tired

Loved the style of this hotel, it’s beautiful all over and so lovely to stay in. The bed was lovely and comfortable and the pillows were really soft and lovely.

The hotel and grounds itself, it very quirky and clean. The sitting area is very nice and loooks lovely in the evening. The Boujee room was great. From the comfortable bed, to the unique bath. We also had a decking area where we could sit outside which was an added bonus. Onto the slightly more negative comments. Whilst the room was lovely, we had no idea how to work the aircon, lights or bath. It wouldve been nice if someone gave us a quick tour before leaving us to it. We were also told that the Jacuzzi jets in the bath were disconnected and does not work, which was disappointing. It would've been appreciated if a member of staff would walk round the grounds in the evening to make sure everyone was ok. Us along with a couple of other guests were saying how cold it was outside yet none of the fire pits were lit or the gas heaters were moved into an area where people could use them. Lastly, we were told we had to leave an £150 deposit which would be given back at the end. £150 felt abit steep to be honest. To summarise, it is a really quirky place to stay which I assume why its a tad pricey. The rooms, staff and grounds are great, however there is nothing to do at all which is walking distance. Drinks service whilst sitting outshde is non existent. Lovely place to stay, but would like a little bit more outside outside of the actual room.

Great experience and the Thai restaurant was fantastic!

Everything you see in the pictures come to life this is the most indulgent, bonkers, erotic, funny, satisfying place you will stay at

We had a great stay. The staff were very helpful & friendly. Our room was fantastic, very unique. Thank you for a lovey stay.

Another great Crazy Bear experience!

Unique

I had seen this hotel many a time and was excited to stay. The hotel was not like their website had lead me to believe. Our room was off site, in a converted house. Having to walk past a bunch of residential homes to get to. The Furniture was very outdated with paint flaking off - notably on the bed with space for two hands and cracks in the mirrors. Trying to control the many a lights was like trying to control a spaceship. No atmosphere but the staff were lovely 5* prices but not a 5* experience.