Gorse Hill

Nice hotel within easy commuting distance of Woking, hence reason for the stay. Hotel is clean and ambient. Staff on reception not overly helpful. Waiting staff at breakfast very good and friendly. Overall average, particularly given the cost.

Very comfortable hotel Staff were excellent and helpful

The building we stayed in was opposite the reception. Our room was clean and tidy but very tired looking. Staff were nice, and breakfast was served at the table.

Disappointing. No wifi. Receptionist on arrival not competent. Delicious food but very slow service. Noisy in the morning due to building work right above us - we were not warned. Initially billed for a bottle of wine but fortunately the staff corrected it.

Good service, friendly staff and clean room. All the kit worked in the bedroom and bathroom.

Staff were extremely helpful and accommodating for an earlier check in. The rooms were a lovely size and the bed really comfortable. The only downside for me was the dining chairs for breakfast (which were the style used for weddings) and are on the small side and some were slightly wobbly. Will dray herr again.

Breakfast times change 10.30 to 9.30 not informed. Several things in room not working properly. Tv signal . Heated towel rail . Desk top light.shower screen leaked over floor.no shower mat.

Had an overnight stay for my son’s wedding which was at the hotel. The whole day and our stay was wonderful. Breakfast was fabulous. Staff so friendly and attentive.

Room was clean and tried Cheap pillows and duvet Room on the small side Walks very thin could hear everything from other rooms

Amazing customer service, suitable room and amazing view, Just little issues was a nonstop motor sound from that everything is amazing 10/10

Breakfast was fantastic! Bathroom a little tired and dirty around the tiles/bath. Gym a little tired, beautiful hotel and grounds. Staff friendly and accomodating

Nice hotel. nice community. far walk to train station

We booked 3 Lodge rooms but only 1 of us stayed in the Lodge - 2 colleagues had rooms in the main building. All rooms where very hot and one of the bathrooms had a razor still left in from the previous occupant. All in all not a great experience.

Check in process was one of the best experiences of any hotel. The service from the restaurant staff and bar staff is friendly. The food needs improvement. The chicken in both of our dinners was tough despite having different meals. Breakfast isn't up to par, it lacks value for money, and appears that cheap ingredients are used. You'd expect a country hotel to do better by offering great food, overall, i rate the food 6/10. Better to book room only, and eat elsewhere.

Lovely location, great setting, friendly staff, parking close to bedrooms. Individual guests crowded out by wedding not great.

Good food. Good price. Spacious room.

I booked and paid for at the point of booking a suite! When I got here they told me the suite wasn’t available and only a deluxe twin. A room with two single beds just pushed together. There was no offer of a refund or any compensation for paying for a more expensive room then receiving this. I was told that it was due to a leak in the room. Yet there was a wedding at the hotel and they were given the room I had booked and paid for. No honesty and no compensation for the money I had paid.

This is a beautiful traditional country hotel set in lovely grounds. The staff are attentive without being overbearing. The room was clean and comfortable with a lovely view of the gardens. We had an afternoon tea which was fantastic, and the two breakfasts we had were delicious. All in all a lovely couple of nights stay, we would definitely recommend a stay here.

The hotel building itself was beautiful and staff were friendly. We were a little disappointed with our room however, it had a small staircase to get too and felt very ‘old’ - must admit the biggest disappointments was the radiator, an oil one! For the price we paid for the two nights, this was a bit of a shame. The bed was comfortable, but the coldness of the room did make us avoid using the bathroom as much as we could too! We didn’t have food in the restaurant but the staff were kind enough to deliver room service for no extra costs. I liked the feel of the main hotel building but wouldn’t really want to stay in the room we stayed in this time again.

Beautiful hotel in a lovely area. Our stay was in a double bedded room with high ceilings, large windows and a good sized bath room. We felt it could have done with air conditioning or at least a fan as the room was very warm and windows only opened 5 inches. I also didn’t like the bed not having a headboard! The breakfast was great - lots of choice and all the staff we met were very pleasant.