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We've rarely felt less welcome. Desk staff were surly and seemed to resent our intrusion into their day by, you know, checking in. The breakfast staff next morning were also surly, though the woman serving in the Café in the evening was cheery and pleasant. The advertised EV charging is a myth. There's one granny lead socket (for 3kW) and one slow charger (7kW nominal) that wasn't working, and that's it. When we raised this we were directed to the nearby Tesco "which has fast chargers" (actual count: 0). The room was large but minimally equipped and soulless. They know they're the only hotel in the area and act as though that excuses them from making an effort. Which is a shame, because it's a stunning setting.

Personal de recep

Excellent location for amazing views of Chesil Beach & wonderful very friendly and efficient staff.

Fantastic location for view points and friendly staff. However the hotel needs serious modernizing to bring into 20th century.

Excellent few days stay at the Heights Hotel. We experienced a couple of minor “problems” We were told the Bar served bar meals we were not told that because the hotel had a coach party in we would not be able to order our dinner until the coach party were all served and it would be up to an hour and a half before we could hope to be served. Our other “problem” was that the toilet in our room did not flush properly thus leaving loads of toilet paper in the pan. Not nice !! We could not fault the staff, they were friendly and very accommodating for every thing we requested. Unfortunately as the hotel is situated on one of the highest points in Portland the views were obscured by very low cloud every day we were there. We did several journeys away from the hotel and found much better weather and views. We also really liked the robot waiter in the Coffee shop, a really novel idea.

Fantastic location & great views of Chesil! Good local transport. The breakfast buffet was lovely & well maintained. The room as clean & the bed was comfortable. I only interacted with two staff members. Both were OK but didn't smile, which seems odd in customer service roles. The hotel could be amazing but really needs a refurb. The room I stayed in smelt of damp / mould, which I could still smell on my clothes I had worn in the room. No plug sockets near the bed, which was unusual for the a hotel.

Clean comfortable room, plenty of coffee and tea for the room. Plenty of parking. Staff friendly and helpful. Excellent breakfast. Would visit again.

The biggest asset of this hotel is its location & superb service (5 star). The rest is a compromise to pay higher rate for your stay.

Just ok - very small cramped room. No bath towels only very small ones provided Toiletries were just a small soap and some shower gel Breakfast average- poor quality bread Room service available but no phone in the room to be able to place an order Stayed for 2 nights but coffee/tea/ milk not replenished Unfortunately it good value for money Shame as was looking forward to the stay

Good staff , good food and excellent customer care

Wanted an early breakfast and was told we could have takeout breakfast reception gave us a form to fill in and basically we all wanted 2 x bacon sausage baps we were then told we could either have 1 bacon or 1 sausage bap not 2 and we couldn’t have bacon and sausage one or the other ? Bearing in mind it’s a buffet breakfast and help yourself to as much as you want we didn’t think it was too much to ask for 2 baps each but the staff were adamant that was the rules It makes you wonder why the country is in such a mess Apart from that great stay would recommend

We stayed for 3 nights. Was warmly welcomed to the hotel. Breakfast was served hot with a wide choice for all. The staff were super friendly. The Hotel was clean, bathrooms were checked regularly. Only comments on the whole are as othered could do with an update in terms of decor. It is rather tired. Bedding and towels could also do with updating. It was sufficient for what we needed. Which was a bed for the night and breakfast. I would recommend staying. The views were also phenomenal!

Everything was as good as ever. Staff go out of their way to be helpful. We can't fault it and will be back!

All good could not wish for better. Food good as well though limited selection

Nice room and excellent view at breakfast time.

We were so disappointed when we arrived at the Heights. The outside of the building looks very municipal. Inside we were greeted by the receptionist who was really friendly, welcoming and helpful, as were all the staff at the hotel. As we walked through the corridors to our room things went down hill. The walls were covered in pebbledash, which again looked like a municipal building. Not what one would expect inside a hotel where we payed almost £200/ night. The room decor was extremely dated and again, a real disappointment for what we paid. Our room was clean and had a large bed, and the shower was ok, but the towels provided were very thin and frayed! Not a big deal, but the coffee cups were really awkward to use as the handles looked like they had been fixed upside down. They must have been seconds. Our room overlooked an ugly building and parked van. There was a notice in the bathroom expressing the managements concern regarding the environment, which I would wholeheartedly support. It was therefore very disappointing to be provided with plastic cups. The hotel requires a total upgrade in all areas. I’d like to re-iterate that all the staff in the hotel were delightful. I think you will have gathered by now that we will definitely not be returning and would not recommend. We have since checked into a hotel for our second nights stay, paying considerably less for a beautiful room with an amazing view.

The view from the hotel is spectacular. Inside the room and corridors the decor is dated and shabby. The bathroom taps were grubby with grime and difficult to turn. No bottled water in the room and next to no soundproofing between rooms, especially bathrooms. The fire doors in the corridor banged when shutting. Television offered a substantial choice of channels, however,signal was so poor it was not watchable! The bedding was rough and not of expected quality, but clean. Pillows were almost solid and firm is an understatement when it comes to describing the mattress. No air conditioning and heating on in corridor and bathroom on a very mild night. A very poor 3hrs sleep! Breakfast was self service though food was reasonable quality.

Room was a tiny bit dusty but comfortable and all the staff I met were fantastic, Can't beat the location

Based ourselves here for two parts of the South West Coast Path walk. Ideal location. Great views, comfortable room and very friendly and welcoming staff. Bistro bar has superb views and ideal to watch the sunset.