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Room was pretty clean though some dirt beneath the window

Despite pre-paying on hotels.com the receptionist still needed my bankcard to 'check me in' - having already taken a photocopy of my id Woken up just after 8am by the fire alarm. I was heading to fire exit when it was switched off - it then went off 3 more times over the next 20 mins. I decided to check out early because of this. Reception said it was caused by someone having a shower!

Nothing seems to work in the hotel. The wardrobe was coming off its hinges, the shower was stuck on a scalding hot setting and when I told the staff they might want to put up an out of order sign on it to avoid guests getting burned, nothing was done while I was there. Even the batteries in the TV remote were dead! I wouldn't recommend.

Appropriate pricing for what is offered. Older property. Double room was a good size with usual complimentary products included. No breakfast facilities. The iron I requested was promptly delivered to my room. Very dusty TV and electric fire on the wall. Friendly staff (Varun). Quite a steep hill to access the property. Broad, windy paved steps to the hotel entrance. Unsure of accessibility options outside and inside the property. The overall property met my needs and will book to stay here again.

Absolutely appalling hotel. Rooms were too cold to sleep, no extra blankets available. Beds are metal frame, squeak & rattle at every movement. Toiletries were the smallest bottles I've ever seen. No breakfast available at all. Stench of weed being smoked in hallways despite no smoking on premises. Perhaps only refers to tobacco. Staff rude. Tiny shower. Definately the worst hotel I have been to in my life.

No breakfast

The window blinds were broken. Some of the slats were missing. I was at ground floor; people could see me in bed. Shower kept alternating between scorching and freezing. The only light switch was next to the entrance door - no light control by the bed. In the communal area, there was mouldy food that had been there for a long time, by the look of it.

Friendly staff and adequate accommodation, reasonably priced

Decent location and good quality room.

I like that it was quiet and peaceful and it was afordable

Window did not lock Bathroom was stinking of cigarette smoke Corridor smelled damp Bed was not sturdy Shower did not work Holes in floor underneath carpet

As sson as we pulled onto the drive, the highbank hotel looked really unkept. The room we booked we found was right at the top of the hotel up quite a lot of steep stairs. The room itself was fairly clean but the bedding had dirty marks on it. We had originally booked for 2 nights, but left after 1.

It had not been made clear that I’d need photo ID in order to check in. The bed was very squeaky (metal frame) and there was a strong smell of damp coming from the shower room because the extractor didn’t work. Otherwise, the staff were extremely pleasant and it was a very quiet place to stay.

No hot water Room grim Blinds don’t work

I have never felt less safe in my life and I'm 6"1 180lbs Male who does Thai boxing. The C word is spray painted in big letters on the carpark wall, broken wooden crates on the carpark, a lamppost completely pulled out of the ground. The guy checking me in was actually a really nice guy but needed to scan my licence and credit card which I've never had to do for a hotel in my life. I mean this with the greatest of respect to homeless people but This does feel more like somewhere to help people get off the streets for the night. 1 toilet and 1 shower between 5 -10 seperate rooms is wild - this is the "shared bathroom" I didn't even stay the night and left after 30mins as a group of guys who were talking like they regularly stay there were staring and pointing at my car. Lesson learned anything under £80 per night in Leeds is a risk. I have not been refunded for the room either

Stayed 2 nights in single room with shared bathroom. Very basic but sufficient room for my needs.Shared bathroom close to my room. Shower very hot and couldn't seem to reduce the temperature. Main issue was check in ...they wanted photo ID proof. This wasn't mentioned in check procedure, luckily l had an ID badge through work but a couple checking in at same time didn't and we're told it policy that they couldn't stay without Photo ID ...not sure if they got a refund .. probably not

Difficult to find by walking

Bearing in mind we'd travelled 6 hours and booked last minute to meet up with friends in the area as we weren't sure when we'd be arriving so I didn't actually get chance to review the property. We paid £70 for a double room about 10 minutes out from Leeds city centre which seemed decent enough. Upon arrival the bottom of the entrance looked fancy but from there it unfortunately just went downhill. It looks as though once you're in the car park the hotel is still under construction. There's the word "c**t" written on the wall in big letters which they could've painted over!!! Then going to the entrance we weren't actually sure if it was the reception as there was some wired hanging down and no obvious signs it was in fact the main entrance - as I say it looks like it's still under construction. The reception itself was fine, no issues there but some interesting "rules" such as no make up or food stains on the towels as they'll charge you for this. First time I've come across this. Outside our room the carpets looked dirty but this may have been the colour of them, hard to say. Room was pretty decent overall. Unfortunately our pillow had a cigarette burn on it which we were surprised wasn't chucked out and replaced but anyway not a huge issue. Also the dresser was dirty under the glass which again not a huge issue but I've been in £35 motorway hotels which allow dogs in the rooms which were cleaner overall. For the price I expected a little more care in the hotel...

It looked more like a motel than a hotel, poor standards

Was a quick last minute stay unplanned cheap !! Room was in need. Of a deep clean was sneezing from the dust was thick on top of wardrobe and skirting boards carpet was in need of deep cleaning smelt like leak & damp moved bed hadn’t been hovered. ! Bed was to small for my 6’4 self bathroom needed deep cleaning also damp around windows and tiles mould was told charging option available as never had plug 🔌 with me just cable had to move room around so could work on phone while charging from tv at other side of room if done a heat test that bed would of been full of bugs. Staff where very nice tho