Holiday Inn BIRMINGHAM - BROMSGROVE, an IHG Hotel

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good

It was good but there wete dogs barking that made it hard for my elderly father to sleep.

Like this hotel have stayed before. This time our room was a bit small, everything was in there but close together. Bathroom cold as no heating in there, no central heating in room just a free standing electric radiator.

Stayed for a regimental do and the staff were helpful and brilliant

I have never stayed anywhere so bad in my life. The room was tiny and battered. The heating was conducted by a rusty plug in storage heater, the bathroom not heated at all and a large gap in the window not only made it cold but with the M5 being so close you can barely sleep. The gym is similarly battered, most of the equipment not functioning. Awful hotel.

Basement rooms are very small, shower is cramped and heating wasn’t working. with temperatures below zero outside the room was freezing. Car park was an icy death trap, it hasn’t been maintained, very dark and couldn’t see frozen over potholes that were very slippery. On check in I enquired about breakfast options, woman seemed helpful, bringing me a brochure and informing me of options, however failed to inform me that if I had purchased a breakfast voucher then, the night before, it would have saved me £5… it wasn’t even offered I was only made aware of the breakfast voucher when I overheard another customer at breakfast being offered it, Overall, a very no frills basic hotel

We really appreciate our stay but there's no light on the entrance so we nearly missed it and the carpark was not treated against the ice enough. The carpark was treacherous both on arrival and in the morning. We were out there at 8am and 11am and it was not treated. I mentioned it to reception but saw no one go out and salt it.

Great improvements since last time. The lounge and patio areas have been completely refurbished. The rooms are getting refurbished too. The room we had this time was very nice.

Door to bathroom requured a lot of force to shut Car park not gritted Aircon not working in room

Perfect for a night stay with the family. Pool was a bonus with the kids. Room, bar area and facilities were clean. Thank you for a comfortable stay.

Was a great hotel. Very clean and newly refurbished. Great to have the pool. Only deducted a star for condition as the pool was a bit shabby but the rest of the place is tip top

I really enjoyed my stay. Special mention to George who dealt with my dinner request, excellent customer service and conversation.

The room was really nice, clean, and well-renovated. The room was warm and comfortable. Everything was great. Tried some food from the bar - leak and potato soup and loaded nachos. Soup was ok but nachos weren’t very nice. Overall, good stay for a few nights.

Fab hotel love the bar and dining breakfast and fab you got use of pool sauna steam and jacuzzi..

Nice hotel. Good parking. Driving distance to everywhere

Check in was late at 2pm, and hotel wanted £30 for earlier check in which is extortion, so this caused inconvenience as we were attending a wedding locally. Breakfast was £16.50 and self service, which again we didnt bother due to price. All in all hotels now generallly are overcharging at any opportunity, and if customers continue to accept these unjustified charges it will continue. Room was small and bit rundown, not great stay at all, go elswhere if you can.

Beautiful hotel way better than expected and facilities were ecen better super clean everywhere and requests handled quickly

We stayed two nights and had no hot water for the whole stay despite reporting this on first night. We were told to run the taps for fifteen to twenty minutes. Still no luck and what a waste of water! So much for their claims of being environmentally friendly! Manager offered to refund half of one night only. Pathetic offer. When you book a room, hot water for showering or bathing or for just washing hands is surely a basic requirement. Hotel badly in need of updating outside and in corridors and car park is atrocious with little or no lighting in places and very many potholes.

The hotel location is good and it's quiet