Holiday Inn DOVER, an IHG Hotel

Business stopover. Helpful staff, quiet location (room at rear). Good heating/ ac. Restaurant is Italian with tasty food and good service. Easy parking.

Greeted by friendly staff at front desk, room itself was comfy and good value for money. Only criticism is the room was a bit noisy from other guests and creaking pipes.

Nice, clean comfortable hotel. Bed was super comfy and there was plenty of hot water for showers.

Good location near Dover

Terrible, worst bed I’ve ever slept in. Mattress was lumpy, no one on the desk when I went down, but a family in one room, I didn’t want to be getting the kids up to move rooms (if that was an option) at 11 pm (late arrival).

Generally excellent place

Clean and easy access to the port! Very helpful staff as well. Will stay again

My first time here at this location. Beautiful property

Lovely room just wish bathroom was better planned - large basin that took up way too much room, badly positioned shampoo and shower gel and badly positioned loo roll holder - if those things were sorted it would be perfect. Fabulous breakfast and plenty of parking balances out bathroom shortcomings. Bella Italian on site is a bonus

Nice hotel with comfortable room, great staff and good food. Wish it was a little closer to town but still a good place to stay. Staff is very helpful.

The staff were wonderful, the beds comfortable and the room quiet. AC worked perfectly. The only downside was that there were no plug sockets by the bed which meant I couldn’t plug my CPAP machine in.

Comfort spacious room with all mod cons and fabulous breakfast plus plenty of parking

Positives: friendly staff, good service, restaurant on site. Decent breakfast. Negative: Bathroom was not the cleanest. Thick carpet, not hygienic. Noise both from nearby road, rooms and hallway. But all in all a good stay.

Convenient location for channel crossing. Excellent parking. Restaurant provided by "Bella Italia"

Stayed for one night, restaurant was nice quality of food was very good Room was small but adequate for the short stay Staff are friendly and service excellent Very enjoyable stay

A very mixed bag. The good? Good location if you are getting an early Ferry/Eurotunnel at Folkestone (~25 mins drive) Great (outdoor) parking options, with plenty of "real" spaces (for touring cars, etc.) The bad? Our bed/mattress was terrible. It was not "flat" It had "peaks and troughs" (like a toblerone). It felt like we were sleeping on a series carpark speedbumps. You would continual "roll" left or right. We rang reception, asked for any other rooms. None were available. There was a wedding happening. We asked for another mattress. none were available. We asked for some additional duvets and blankets and ended up sleeping on the floor. We didn't sleep much at all. We tried to take off the mattress protector, which seemed to be the problem, but it was very gross, so we gave up. I raised it with the manager the following morning. I think he is probably still in shock. I would have asked for a refund, but was sleep deprived. -- My advise to the Management Team. Please undertake a full audit of your mattresses and your mattress protectors. Overall room was very tired (just like us the following morning, zing!) Maybe we were just very unlucky. But it would take a lot. A lot, for us to book with this hotel again.

Wir waren hier nur eine Nacht, bevor es auf die Fähre ging. Das Zimmer, Abendessen und Frühstück waren OK, nichts zu bemängeln. Ausreichend Parkplätze waren vorhanden. In der Nähe gibt es einen Superstore und eine Tankstelle und man ist schnell am Fährterminal.

Great location for the ferry. Clean and good quality accommodation.

There were lots of good points such as the cleanliness of the room and the fact there are two double beds in a family room rather than a double and a sofa bed. Food service was good. We left early for Le Shuttle so didn’t get a chance to have breakfast but the seating area looked good and promising for an enjoyable breakfast. The garden looks nice with a bandstand. However, the whole experience was not positive nor up to the standard we expected for the cost of the stay. The hotel hosts weddings and has a large party marquee. When we arrived we struggled to park our car in the car park due to wedding guests parking and it was tricky to park our caravan. We were given a room where the window looked out to the wedding marque. The loud music and bass line thumped through our room even with the windows closed. We asked for a solution as we had an early train with 4.30am alarm and were given a different room which was quieter but you could still hear the music and now also the next room’s TV (potentially in loud to drown out party music). I’m not against weddings or parties but if I had been notified at booking that there would be a wedding party I would not have booked this hotel.

Building was very well maintained although it is an older facility with narrow halls. Hotel staff needs to better control the EV parking places and prevent petrol/diesel vehicles from taking spots needed to charge electric vehicles.