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Cracking little hotel, easy to park and find, super helpful WhatsApp messages from them, lovely clean rooms, will definitely stay here again

The air conditioning was great! Easy and useful to have the petrol station so close by

Clean, tidy and well appointed. An excellent and cost effective place to stay in the centre of Birmingham. One teeny, tiny thing that would have helped is bottle opener in the room. Otherwise, very impressive and worked well as an unstaffed/no front desk hotel. Would recommend.

Ideal spot for city centre Clean, comfy modern

Room was clean and was very bright and warm. Felt secure. Bed was dead comfy. There was shop nearby which had decent snacks not too badly priced.

room was amazing, had a great air-con so we had it nice and toasty! and although un-manned, the staff communicated brilliantly through WhatsApp and were very helpful throughout AND I could leave my car the next day until 2pm so I got to go around Birmingham for a bit the next day.

Awful…….had men trying to get in my room around 11.35pm. The worst night ever Awful place to stay as a lone female Not safe

Nice clean rooms and perfect location for the O2. Definitely worth the money and I’d book again.

How am i meant to get into the property? I have been here for over an hour and a half now with no way to get in. Terrible system.

24/7 Watsapp on line service taking good care of everything, served my all need, verry good stay here, strongly recommend !

Nice central location, excellent communication A little noisy in the night as it’s located above a petrol station. Did not bother us too much so for cost and service would definitely stay again

Unusual location within a garage forecourt. No staff on site. Digital entry system. The accessible room is accessed via steps, though accessible when in the room. Good sized bedroom, though only one side table by double bed. Level access shower. Raised toilet and shower seat available. Emergency lighting is within the room which is illuminated green and intrusive at night, Great location for theatre. Clean, nice towels. No breakfast. Generally, happy with our stay which was for one night.

Outwardly doesn't look the best but rooms are fabulous, larger than most, modern and well equiped. Whilst there are no staff onsite, it was easy to communicate via text message and the location couldn't be better. Would definitely return

No reception, so everything done remotely. Entry system for the room was a bit tricky. Worked fine when we arrived, but took about 5 minutes to open the bedroom door when we came back later. Was given an accessible room, which meant although large, the bed was pushed up against the wall, this would never be my choice. In addition, meant the basins in the bathroom were knee height, as I’m 6ft1. The bathroom furniture was bloated and rotting from water damage, and had to hunt for toilet paper. They’d also left the shower chair in the bathroom, just taking up space. (We had not asked for an accessible room) The only window in the room had to have the blind pulled down at all times, as it was floor to ceiling length and the same level as the pavement outside, so anyone at either of the takeaways (one of which is 24/7) outside would have looked straight in. Last but not least, the ‘hotel’ is situated in a petrol station forecourt.

nice clean rooms, clear instructions and helpful staff

Located above a petrol station, as a lone traveler felt slightly vulnerable entering the building given the location. However, once inside it was comfortable and clean and surprisingly quiet. Good communication and instructions prior to stay. A kettle would have been preferable as I couldn’t make a cup of tea with the coffee machine, it appeared to be missing a part to allow for hot water. When I made a hot chocolate instead, there was a build up of black grime that ended up in my drink that put me off using it again. Overal good value for the location only 10 min walk from the train station, facilities could be better.

Hotels.com failed to relay that I had booked 2 rooms. Only 1 room was reserved. Hotels.com did not let me know, luckily Holloway hotel noted the mistake and contacted me. They endeavoured to get me a room elsewhere and were very helpful.