Mercure Warwickshire Walton Hall Hotel & Spa

We arrived to find the house we had rented for £175 a night to be freezing cold, on a sub-zero night in January. There were 2 electric fan heaters for a two flight house, one of which didn't work. I tried to turn on the actual storage heaters, one only of which worked, in one room upstairs, and none downstairs. The second fan heater downstairs then tripped the electricy. I contacted reception, who offered other properties after sending someone to 'fix' the situation, who basically said the heating didn't work. I trudged around in the dark with a torch on my phone with a kind lady from reception, to find two other properties with exactly the same problems. It was clear that the heating doesn't work in these properties. We elected to stay where we were, so they brought us another electric fan heater, and an extension lead to stop the other tripping the electric. We then had to spend two night with noisy fan heaters blowing warm air around inside the property, with all the health issues and unpleasantness that that brings. The heating wasn't on in the freezing morning. The 'spa' had cool water and two small steam/sauna rooms. For extra money, it was a waste. The reception told me to complain to hotels.com. Hotels.com then told me they couldn't contact the hotel, so couldn't offer a refund. Basically, by avoiding answering hotels.com, the hotel avoided responsibility for an awful experience. Or hotels.com didn't tell the truth. Either way, a horrible experience. Avoid.

Dry nice hotel

Looks great online but a bit shabby and rundown in places. The room was cold with damp marks on the walls. Not worth the money. Breakfast average at best, low quality food that you may expect from a Mercure. Spa run down and dated

The accommodation was disappointing the rooms were basic. Did not expect a double room to have two single beds pushed together ! The blocks of rooms resemble basic student accommodation The food was reasonable and dining room staff helpful The Spa was good and Tom on reception was extremely helpful and his attitude greatly improved our stay .

Was put in a cold room with no heating Ended up complaining and getting the room changed Shouldn’t have put someone in there in the first place Breakfast for £16 was shocking too

Restaurant food is expensive for what I would call basic food. Fish and chips at 18.95 is exceptionally poor. All batter and very little fish that comes with chips and a thimble size pot of peas. I have had to send this meal back several times before getting a decent piece of fish.

Couldn’t fault

Incredible old hall building in a beautiful area

Ideal location for Stratford. Hotel rooms clean and functional. Dinner was a challenge, the food was excellent but the front of house staff were very limited in training and had to be chased constantly for everything. Checkin became complicated and the manager had to step in, just more training required throughout

Very good once we changed rooms from 120 as it was very noisy due to a boiler or something

Greeting was lovely, and spa and pool was nice, but the rooms need serious attention.

Friendliness of staff and overall ambience of the hotel is welcoming.

Check in slow- but very pleasant. Room huge, great , fantastic, really clean. Shower excellent, easy to use, very powerful. Bath as above. Gym, good selection of weights, barbell questionable, could do with changing before someone has an accident, very old . Not loose but wobbly. Breakfast poor selection for the quality of hotel. No strawberry, blueberry, raspberry. I usually don't go for fried food but I had to because the selection of fruit is poor. (Many hotels of less quality have a better selection) Tea (or dinner) depends on where you come from :) Great beefburgers Very, very good quality. Staff fantastic, overhaul brilliant but the breakfast lets you down as the first meal of the day.

Nothing but a good review cant think of any negative feed back from our stay and all staff welcomed my dog with open arms

Beautiful setting, comfortable and very clean.

Lovely peaceful surroundings. Parts of the hotel were noticeably better than others. Staff were very good, bar and dining in particular. Room was very hot, with no air conditioning, and no window to help. I would stay again but only with an upgraded room.

I want my full.money refunded immediately. This hotel was a nitemare to get to when I did the basin full of water. Could not drain staff told me they use a hammer. This is a disgrace given it is a hotel chain. What the hell is going on. I told the two members of staff immediately I wanted my refund. They said I would have e to do it on here first die to me having booming through Expedia. . Shocking. I have never come across this before. Disgusting and how about other guests before me used it and the hegine and thinking about it is disgusting. I am fuming not happy and could not even have a full shave. Full refund and compensation. Not happy at all to be honest. Matt

If you required a small peaceful break definitely recommended this hotel, restaurant staff was amazing.

Lovely location, lovely setting. The hotel was nice, but could do with a bit of a refresh. The door in our bathroom had obviously got wet and was pealing. I'd stay here again, but not at the full rate.

Check directions before setting off, it's in the middle of nowhere and you will get lost despite sat nav. Booked twin rooms, but given doubles. Breakfast average.