Orwell Hotel

This is a lovely grand hotel which is in need of refurbishment. The rooms were clean and comfortable and spacious. There was good parking included. The breakfast buffet was ok but only had instant coffee. The staff were friendly and helpful. I understand it has just got new owners who have plans to upgrade. It has great potential.

This hotel is in urgent need of refurbishment when the new owners take over.

Some of the hotel is good, but a lot hotel is run down and needs some TLC. Rooms are OK, cleaning should be better, especially the bath and surrounding areas. 2 tissues were placed in a holder, no cardboard box so I assume they were put in there by hand.

A group of 12 of us arrived on Friday evening Lovely large free carpark On entering the hotel it was stunning , very Grand & clean , a bit cold , but it was freezing outside & it is a large building We went to reception ,one person on desk, we booked in, went to us the lift, but it was out of action (out of action all weekend too) ,so we used the stairs , got to room opened the door , nice electronic key Room was quite spacious & looked clean, until we went into the bathroom , 1/4 of a toilet roll on holder but one on system .The floor was dirty with dust & bits everywhere ( see photo) Tiles around bath were dirty & needed a wipe down , hot water was good in our room, but others on our group said it was only Luke warm all weekend Bed was comfortable with bedding crisp & clean Tea & coffee in room was good Others in our group faired a lot worse than us , so we counted ourself lucky Went down to bar for a drink , I had pre warned them that lots of people would be using the bar over the weekend No lager on tap & poor choice of anything else across the board So luckily we had brought our own So we sat in the lounge drinking our own drink Breakfast was ok , would like some fruit & was constantly running out , but replaced when asked , if they had it So to sum up ; more cleaners needed & to up their game in all rooms The bar needs an overhaul Staff shortage was very evident Shame has it could be a lovely hotel with a bit more attention :-( Get in the hotel inspector

It’s good but it’s only that it is old

Its a nice enough hotel but i didnt have hot water in my room.

Perfect

Perfection

Excellent staff

Full of charm but in need of repair. A lovely hotel but tired flakey paint and heating inefficient. Staff provided heater. Sorted. Will definately stay again.

Friendly staff room good. A better choice of evening meals would be good only 5 choices. Ok if you like chips.

Nice bar and lounge area,comfortable bed and warm room,clean but looking abit dated

Outstanding. Thank you Aurora Balan... Very friendly:-)@

The Moldovan receptionist was very friendly. I had booked a Superior room, but the booking showed Double room. He upgraded me to a Suite. On the other hand the lady receptionist in the morning was not so friendly. I asked if I could check out an hour later than usual as I had a little toddler who was still asleep, she said I would need to pay extra for it. The room was cleaned but the kettle in the room was not safe to use. It was full of limescale. I went down to the reception and asked if it can be changed. I waited an hour for one to be sent to my room but it never came, I then rang the reception and they send me another kettle after 5 minutes. However this was again in the same state. So I didnt get to enjoy my hot chocolate and coffee.

Excellent rooms food staff

A lovely stay at The Orwell as always.

Short overnight stay. Good breakfast

Stay was nice, the only negative was the old bedding, pillow cases & duvet cover were bobbly so felt quite rough

A nice sized room, comfy bed - had everything I needed.

Great place.