Pettifers Freehouse Hotel

Staff were lovely but this is not a hotel room worth £115. Very dated. Broken window. Wallpaper peeling away. Cobwebs all over the ceiling. Pipes that sing whenever anyone on this floor flushes a toilet. Walking in the front door to be greeted with buckets as the ceiling leaks should have told me what to expect.

Short mini break, first time visitors. Very dog friendly & would be happy to stay there again

Amazing stay and overwelming help from Frank when i really needed it. So good We've already booked for next year.

Great staff, great downstairs with great bar and garden and good choice of beers, wines and spirits. Downside; noisy plumbing. When toilet flushed pipes 'sang' for many minutes. Had absolutely no hot water for two night stay. Shower was just a trickle. On check-out mentioned lack of hot water. Response; "hotel is very full so that's why there was no hot water" I'm not happy to pay £110 a night - regardless of how great the staff and breakfast was - to hear that as an excuse. It's 2024, not 1954. Sadly, cannot recommend or will return - in spire of great staff, bar and breakfast.

Weird dining experience! Room was ok and clean

Very friendly staff

Pros: The owners (I think) were very friendly and attentive. Cons: Other staff members were not helpful. One of them stank of alcohol at 9am when we came for breakfast. When asked for a high chair this staff member came back with one that was covered in grime and dirt, without any awareness of its state (we were the only guests with a baby so no idea how long it had festered in that condition). The breakfast on a weekend is advertised as a widely varying buffet between 8-10am. We arrived at 9 to see that it was barely stocked. A few cold sausages, bacon and some cold scrambled eggs... We were left looking for staff to ask where the rest was, could we get butter or condiments, etc. Nothing was ready - apparently they were understaffed that weekend. Half an hour would elapse before we got to sit down and eat the cold food. Even the coffee was a pot of instant because no one could work the real coffee machine! The building and rooms require a lot of modernisation, but our rating doesn't relate to this. Our rating of the condition/cleanliness relates to the torn lino bathroom floor, the cracked bathtub(!), hairs in the bed, and the cobwebs on the bathroom ceiling! I'm not sure what the normal price is for hotels in this area, I realise there isn't much choice, but we felt that it was overpriced for the stay and experience we had. We won't be coming back...

Friendly helpful staff in old rural hotel. A real taste of the Cotswolds. Ample parking close to hotel. Good food in pleasant bar area. Be prepared for old slightly uneven floors much in keeping with the age and style of the place. Enjoyed my stay and would stay again.

Hosts very welcoming on arrival. Average scores given for following reasons: floors needed cleaning before breakfast as food lodged under table leg when moved table. Service at both dinner and breakfast was hit and miss. Long waits for some but very quick service for others. Tables with more than 2 guests were served half the orders then long delay before rest of table dinners arrived. Planning in kitchen needs work. Decor upstairs tired but clean. If you want to take your dog away with you, this is the place to go.

Wonderful relaxed atmosphere, the staff were great and made one feel at home. Breakfast was to die for, I had poached eggs on mushroom and spinach on a bagel drizzled with hollandaise sauce, yum.

Stayed two nights, staff were very friendly and the food was excellent. Would visit again when in the area.

It was shut, answer phone to say not open until August 1st😡

Nice hotel. Friendly staff. Suited our travel needs

The food was excellent as was the staff. The owner took the time to make me sure we were fine.

Good and amazing

Room was a little tired and the bed wasn't the best. Staff and food were great.

Old building which could do with some freshening up with regards painting and updating furniture in the bedrooms but very clean and the beds were comfortable . Ideal location if you were looking to visit areas of the Cotswolds.

My Partner suffers with certain allergies. We appreciated that this hotel is 'dog friendly', but our room smelt so strongly of wet / dirty dogs, that it was impossible for us to stay in the room that we had been allocated. I was not happy to tolerate the dirty smell and my partner started suffering from and allergic reaction. The receptionist was very nice, and also apologetic, but there were no more rooms available, so we had to leave and find alternative accommodation. The room quite clearly had not been cleaned well enough! We had paid up front for the room through Hotels.com, so the receptionist stated that we could not have a refund! We ended up booking another hotel through Hotels.com, so paid twice for our room!

Receptionist was very welcoming and informative. The food at the restaurant was very good and well presented. There is a lovely area for sitting outside and enjoying a game of croquet if you wanted. The place is somewhat dated in terms of decor and if you are in the area of room 10 you can expect an early morning wakeup when the kitchen staff start the extractor fan! Nevertheless a lovely location which suited us well.

Restful stay, room a little dated, welcoming and friendly staff