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Excellent....

Apartment clean and spacious BUT make sure to read all terms and conditions before you book. This property does not have a reception/front-desk which means you have to predict your arrival in advance and tell them the EXACT time even weeks prior to your trip. They will bug you with emails until you do! For any delay you THINK you may have they will charge you late check-in fees (in advance). After I paid late check-in fees for 2 hours and arrived eventually only one hour later, I had to wait 10-15 mins for the person to meet me with the key. Also, the person came upstairs at 9:30 pm and took pictures of the whole house, counted glasses etc. just weird. I understand this is the process but everything was so annoying. Also, you will pay deposit and cleaning fees.

It was very nice and clean. Only thing I can say wrong about it, was the parking.

I was given less than two days' notice about being relocated to Canary Gateway Apartments. A two-bedroom apartment at Lantern Court (which I had never requested) had supposedly been damaged beyond further use, and it was the company's justification for my relocation. I pointed out that I had requested a one-bedroom apartment and that the damages to the other apartment should not affect my reservation. They seemed not to care. After more than a dozen futile email exchanges, I than requested an early check-in (at no addtional cost) at Canary Gateway so that I could acclimate to an area which I had not researched previously. Of course, my request was denied and communicated to me while I was in-flight from California to London. I would never use this company again, nor would I recommend them.

Great appartment for a business trip!

As long as you've read the booking page and know that there are various apartments across a large complex this accommodation is fine. It's as described. The apartment was comfortable and had everything you'd need. A couple of areas to improve - it was warm week and the only way to get the apartment temperature below 26 degrees was to have a through draft with lounge and bedroom windows open - but this means you have noises throughout the night. In the absence of Air Conditioning, fans would be helpful.

Canary Wharf is a rather nice and somewhat quiet area in London that took me about 30 minutes to get to Excel. The apartment was clean and comfortable with reliable Internet. There were a number of lightbulbs burned out in the apartment, but they were fixed the day after I informed the staff about them. Not the most existing place to stay, but I really can't complain, it was exactly as advertised, and conveniently located for my week.

The apartment is very clean, well secured and in a modernized location in London. The staff very friendly and helpful. Walking distance to two big supermarkets, restaurants and the DLR train station.

This was a good choice for our family of 5. The facilities were clean and the train was 3 minutes walk from the apartment. There is also a grocery store within a 5 minute walk. We didn't see the staff while we were there except for the person who gave us the key. This is a good choice for people who don't need or want a lot of coddling.

El apartamento es prácticamente nuevo. Es cómodo y muy espacioso. Falta algo de mobiliario para hacerlo más confortable pero tiene todo lo necesario. El barrio es muy tranquilo en la zona financiera de Londres. Para llegar a la zona centro sólo debes de caminar 5 minutos y en 5 estaciones del metro estarás en el corazón. El servicio del personal es muy atento y presto al servicio. Muy recomendable para viajar en familia grande (5 personas) con comodidad y controlando el presupuesto.

We picked up the keys only to find that they had booked us into a completely different apartment complex. I showed the lady our booking reference however she said she had no idea about bookings as that was all handled by their booking office, so we were forced to stay at the incorrect apartment. They finally moved us after 2 days, however the apartment that was then made available was missing blinds (making the living area unusable during sunshine) and had been damaged in the past. We received no discount for the mistake. The apartment would usually be lovely and new, with beautiful views however was clearly not ready for guests this time. We were quite disappointed as we need a number of apartments over the year ahead and are not confident that these will confidently use this company.